Cpanel - CentOS - VPS - Email - Wrong Password

rkl2020

Member
Dec 10, 2013
7
0
1
cPanel Access Level
Root Administrator
Hello,

My server platform is as follows -

VPS
CentOS 6 64 Bit
CSF Enabled
CPHulk Enabled

I recently changed a password for my email account, and after that, outlook or any other email client says password is incorrect, means the password is not accepted by the email server.

But if I retry after 2 minutes, the same password is accepted.

The problem is on server side, I have deleted all the outlook password cache password, created the account again but same problem.

even if i try to change the password on cpanel and then try logging in, same thing happens

accounts who password were not changed are working fine

i have rebooted server, but it did not help

the cpanel software was updated 4-5 days ago

how can i solve this
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello :)

Have you checked the "Brute/Login History" in the cPHulk WHM interface to see if it's locked out by cPhulk?

Thank you.
 

server9host

Well-Known Member
Sep 18, 2013
160
0
16
India
cPanel Access Level
Root Administrator
Hello,

Also whitelist your own IP in "CSF and CPHulk" means in future you did not face this issue.:)
 
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