cPanel constantly reporting too much disk space used

Doctor_Cox

Member
Sep 11, 2005
8
0
151
Ladies and gentlemen,

My company's server is running WHM 10.8.0 and cPanel 10.9.0-S119 and we have constant problems with cPanel thinking an account is using more disk space than it actually is. In one case this morning, one account had supposedly consumed it's entire 50MB quota, and yet a check of the usage utility in cPanel showed sizes which would have been pushing it to total up to 10MB.

It is absurd, in my opinion, to have such a ridiculously trivial thing not working right, especially since when cPanel thinks it is over quota it rejects incoming email. I know about the fixquotas script, but I would much rather know why this is happening so that a real solution might be found, not some clumsy stop gap solution that will need to be run time and time again.

Thank you for your time.
 

Doctor_Cox

Member
Sep 11, 2005
8
0
151
Well finally found the problem. My boss noticed a .spamassassin folder in the root of each account. In the case of the account I gave, it was full of FORTY MB of stuff. For some reason the disk usage util misses this folder.
 

AndyReed

Well-Known Member
PartnerNOC
May 29, 2004
2,221
4
193
Minneapolis, MN
Well finally found the problem. My boss noticed a .spamassassin folder in the root of each account.
You'll probably need to update the quota by running these commands (in that order):
/scripts/fixeverything
/scripts/upcp --force