cPanel Contact Email Address

webmasteryoda

Well-Known Member
Apr 3, 2013
98
7
58
Serbia
cPanel Access Level
Root Administrator
On my server, somethings not working with reseting password.

If I open domainname.com/cpanel and try to reset password, I have to enter my username, which is ok and functioning, but when I see another step of reset password procedure, I get confused:

Complete your contact email address below to receive your security code.
Contact Email Address:
Hint: [email protected]

This is apsolutely not part of my contact address. And when I try to enter real contact email address it says: "The email address you provided does not match our records.". But it is real, I checked at "List Accounts" in WHM.

I have also checked "Tweak settings" in WHM:
"Allow cPanel users to reset their password via email." is set to "on".

How is it possible that all of my contact email addresses are wrong and different from the ones that are listed in "List Accounts"?
 
Last edited:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,272
313
Houston
Hi @webmasteryoda

Hint: [email protected]

This is apsolutely not part of my contact address. And when I try to enter real contact email address it says: "The email address you provided does not match our records.". But it is real, I checked at "List Accounts" in WHM.
Do you have an email address added to cPanel>>Preferences>>Contact Information?