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CPanel > CPanel cannot copy account "sshcmdpermissiondeny"

Discussion in 'Migrate to cPanel' started by hughmiller, Aug 7, 2013.

  1. hughmiller

    hughmiller Member

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    Before I explain, I have read the other threads with this error. I've attempted fixes where listed but nothing working.

    I have 3 dedicated WHM/CPanel servers on one host and am moving to 3 servers with another.

    I'll refer to these as old1 and old2 and new1, new2, new3

    All servers have host access set up so they can SSH between them. I've tried removing any host access controls, but don't like to have SSH open to the world.

    new1 cannot communicate with old1 or old2 using Copy account (it was able to talk to old2 for two account transfers then stopped). new1 cannot login via SSH as root on old1 but can login as root onto old 2.

    new2 and new3 can talk to old1 and old2 and transfer accounts.

    old1 and old2 can talk to all of new1, new2 and new3

    Error always bad password sshcmdpermissiondeny

    Attempted fixes where possible

    removed known_hosts files
    checked sshd_config MaxAuthTries is commented out on old1

    Several threads request a support ticket is raised, I am not receiving an email to access the support interface.

    All machines running WHM 11.38.1 (build 15)

    I have migrated accounts using this feature several times in the past so am OK with the general use. My IT department are staring blankly at it, so I thought I'd see if anyone can shed any light on where I might find how to flush out any SSH key caches that I am unaware of as I think the problem lies with some kind of mismatch or corruption.

    I am using password authentication. Using Putty from new1 to old1: ssh -v root@old1.ip.address fails on password so it isn't host access that is the issue.

    Any ideas?
     
  2. JeffP.

    JeffP. Well-Known Member

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    Hi Hugh,

    Would it be possible to try with a different email address? There aren't any known issues with the helpdesk at the moment, so it's difficult for me to speculate why that may happen.
     
  3. hughmiller

    hughmiller Member

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    Hi Jeff,

    I have received an email now saying "Welcome to the Community" with a password. I think my email vendor may have graylisted the email.

    Thank you.

    Update: after a transfer fail, new2 can no longer communicate with old2 as per above.
     
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