cPanel cpbackup script hanging up and terminates

I have a problem with cpbackup

For reasons I cant find out, it just freezes up and then terminates (I can no longer see cpbackup from top command)

Anything that can fix this issue? What can cause this behavior?

 

I have already done that but nothing in the logs is helpful

The last entry there is "Accepted data connection" and that's it

It backed up a few accounts but not all. It just halted for unknown reason

 

I am encountering this problem too!!

Net::FTP>>> Net::FTP(2.77)
Net::FTP>>> Exporter(5.58)
Net::FTP>>> Net::Cmd(2.29)
Net::FTP>>> IO::Socket::INET(1.29)
Net::FTP>>> IO::Socket(1.29)
Net::FTP>>> IO::Handle(1.25)
Net::FTP=GLOB(0x83729c0)<<< 220 FTP Server
Net::FTP=GLOB(0x83729c0)>>> USER user here
Net::FTP=GLOB(0x83729c0)<<< 331 Password required for user
Net::FTP=GLOB(0x83729c0)>>> PASS ....
Net::FTP=GLOB(0x83729c0)<<< 230 User user logged in
Net::FTP=GLOB(0x83729c0)>>> QUIT
Net::FTP=GLOB(0x83729c0)<<< 221 Goodbye.

I have already have passive mode checked

 

I have tried to force the cpbackup and it created the accounts and transferred some but not all. Looks like it is being "terminated" for reason I don't know!

When i checked the logs it stopped here:

Net::FTP=GLOB(0x8113758)<<< 150 Opening BINARY mode data connection for user.tar.gz

I checked the running processes and cpbackup is no longer there. So it appeared this is being terminated in the background

What can be the cause of this??

 

Any help please?

 

Okay your admin escalated it to your level2 admin for resolution