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SOLVED cPanel Disk Space Usage page hangs

Discussion in 'General Discussion' started by Saytik, Jul 25, 2018.

  1. Saytik

    Saytik Member

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    Hi,

    CENTOS 7.5 kvm
    Cpanel v72.0.10

    cPanel [ Disk Space Usage ] hangs at [ Loading ]
    screen has. been attached

    Please help
     

    Attached Files:

  2. cPanelLauren

    cPanelLauren Forums Analyst
    Staff Member

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    Hi @Saytik


    Do you have root access to the server or are you a cPanel only user? I ask only because it may be possible that the provider has made some customization preventing this from displaying properly.

    If you have root access and have made no such modifications can you tell me if anything is reported in the cPanel error logs located at:
    Code:
    /usr/local/cpanel/logs/error_log
    When you attempt to access this page?

    Thanks!
     
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  3. Saytik

    Saytik Member

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    I have increased default value "Max cPanel process memory" from 768M to 2048M. The problem has been fixed.
    Thank you for your help!
     
  4. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @Saytik


    I'm glad you were able to identify the cause of the issue from the error log. Thank you for updating and let us know!
     
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