cPanel displaying white screen for clients

SecureServing

Member
Jun 17, 2011
11
0
51
How do i fix this, every clients account goes white when they try to login too cpanel.

Does anyone know a quick 'n' easy solution.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,222
463
Hello :)

Could you check the following error log and let us know if you see any specific entries when attempting to access cPanel?

Code:
/usr/local/cpanel/logs/error_log
There could be several different causes to this problem, so it may be helpful if you open a support ticket so we may check further:

Submit A Ticket

Please post the ticket number here if you decide to open a ticket.

Thank you.
 

SecureServing

Member
Jun 17, 2011
11
0
51
I purchased this through instantcpanellicenses.com and they said it's server side related and not there problem so i have contacted my service provider and ofcourse cpanel.

[2011-06-17 03:44:36 -0400] panic [cpanel] get_handle() called before initcp() at /usr/local/cpanel/Cpanel/Locale/Utils/User.pm line 31
Cpanel::Locale::Utils::User::init_cpdata_keys() called at /usr/local/cpanel/Cpanel.pm line 178
Cpanel::initcp(Cpanel=HASH(0x8bfc74c)) called at cpanel line 301
panic [cpanel] get_handle() called before initcp()
exit level [panic]
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Can you check /var/cpanel/users location to see the permissions and ownership there?

Code:
ls -lah /var/cpanel/users
From past tickets with the same error, it was due to issues with /var/cpanel/users location either missing the username file for the user(s) in question or having the wrong ownership. The correct ownership would look like the following:

Code:
[email protected] [/var/cpanel/users]# ls -lah /var/cpanel/users
total 16K
drwx--x--x  2 root root    4.0K Jun 18 13:35 ./
drwxr-xr-x 58 root root    4.0K Jun 18 14:46 ../
-rw-r-----  1 root cpacct   578 Jun 18 13:24 cpacct
-rw-r-----  1 root tristan  612 Jun 18 13:24 tristan
Thanks.