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cPanel DNS Only Server issues with updates

Discussion in 'Bind/DNS/Nameserver' started by vlee, Apr 10, 2014.

  1. vlee

    vlee Well-Known Member

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    This started to happen when the normal cron upcp happened so I tried to use --force in shell but still fails.

    How do I fix these errors that I seeing in the /scripts/upcp --force

    error: Failed dependencies:

    Code:
    root@dns1 [~]# /scripts/upcp --force
-------------------------------------------------------------------------------- --------------------
=> Log opened from cPanel Update (upcp) - Slave (9573) at Thu Apr 10 13:59:04 20 14
[20140410.135904] Detected cron=0 (SSH connection detected)
[20140410.135904] 1% complete
[20140410.135904] Running Standardized hooks
[20140410.135904] 2% complete
[20140410.135904] mtime on upcp is 1387440568 (Thu Dec 19 03:09:28 2013)
----------------------------------------------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/updatenow (9575) at Thu Apr 10 13:59:08 2014
[20140410.135908] Detected version '11.42.1.5' from version file.
[20140410.135908] --force passed on command line. Upgrade will disregard update config settings.
[20140410.135909] Using mirror '209.188.92.54' for host 'httpupdate.cpanel.net'.
[20140410.135909] Target version set to '11.42.1.5'
[20140410.135909] Checking license
[20140410.135909] DNSONLY detected.
[20140410.135910] Checking that the RPM DB is OK...
[20140410.135912] glibc-2.12-1.132.el6.i686
[20140410.135912] OK: RPM DB is responding to queries
[20140410.135912] Testing if rpm_is_working RPM is installed
[20140410.135912] package rpm_is_working is not installed
[20140410.135912] Testing if it's possible to install a simple RPM
[20140410.135914] Preparing... ##################################################
[20140410.135914] rpm_is_working ##################################################
[20140410.135915] Switching to version '11.42.1.5' of updatenow to perform sync.
[20140410.135923] All Needed RPMS are installed.
[20140410.135923] Staging 11.42.1.5 cpanelsync files prior to updating /usr/local/cpanel
[20140410.135923] Staging cpanel changes
[20140410.135923] Retrieving and staging /cpanelsync/11.42.1.5/binaries/linux-i386/.cpanelsync.bz2
[20140410.135923] Using mirror '67.222.0.10' for host 'httpupdate.cpanel.net'.
[20140410.135923] Retrieving and staging /cpanelsync/11.42.1.5/cpanel/.cpanelsync.bz2
[20140410.135924] Staging files for binaries/linux-i386
[20140410.140012] Staging files for cpanel
[20140410.140123] Retrieving and staging /cpanelsync/11.42.1.5/cpanel/Whostmgr/Pkgacct/register_transfer.bz2
[20140410.140124] Set permissions on /usr/local/cpanel/Whostmgr/Pkgacct/register_transfer-cpanelsync to 0755
[20140410.140406] Retrieving and staging /cpanelsync/11.42.1.5/cpanel/upgrade_in_progress.txt.bz2
[20140410.140407] Retrieving and staging /cpanelsync/11.42.1.5/cpanel/whostmgr/docroot/templates/backup/config-es_419.js.bz2
[20140410.140434] Retrieving and staging /cpanelsync/11.42.1.5/cpanel/whostmgr/docroot/core.bz2
[20140410.140438] Retrieving and staging /cpanelsync/11.42.1.5/cpanel/base/frontend/paper_lantern/js2/ssl/csrs-es_419.js.bz2
[20140410.140635] Retrieving and staging /cpanelsync/11.42.1.5/cpanel/whostmgr/docroot/js2/manageservicecrts-es_419.js.bz2
[20140410.141240] Staging new RPMS
[20140410.141245] Downloading http://httpupdate.cpanel.net/RPM/11.36/centos/6/i386/rpm.md5
[20140410.141246] MySQL55-test-5.5.36-1.cp1136.i386.rpm already downloaded
[20140410.141246] MySQL55-shared-5.5.36-1.cp1136.i386.rpm already downloaded
[20140410.141247] MySQL55-server-5.5.36-1.cp1136.i386.rpm already downloaded
[20140410.141248] MySQL55-devel-5.5.36-1.cp1136.i386.rpm already downloaded
[20140410.141250] MySQL55-client-5.5.36-1.cp1136.i386.rpm already downloaded
[20140410.141250] All files Staged
[20140410.141250] Testing if the newly downloaded RPMS can be installed without conflict
[20140410.141250] Testing RPM transaction
[20140410.141253] error: Failed dependencies:
[20140410.141253] libmysqlclient.so.16 is needed by (installed) perl-DBD-MySQL-4.013-3.el6.i686
[20140410.141253] libmysqlclient.so.16 is needed by (installed) php-mysql-5.3.3-3.el6_1.3.i686
[20140410.141253] libmysqlclient.so.16(libmysqlclient_16) is needed by (installed) perl-DBD-MySQL-4.013-3.el6.i686
[20140410.141253] libmysqlclient.so.16(libmysqlclient_16) is needed by (installed) php-mysql-5.3.3-3.el6_1.3.i686
[20140410.141254] W Exit Code: 5
[20140410.141254] libmysqlclient.so.16 is needed by (installed) perl-DBD-MySQL-4.013-3.el6.i686
[20140410.141254] libmysqlclient.so.16 is needed by (installed) php-mysql-5.3.3-3.el6_1.3.i686
[20140410.141254] libmysqlclient.so.16(libmysqlclient_16) is needed by (installed) perl-DBD-MySQL-4.013-3.el6.i686
[20140410.141254] libmysqlclient.so.16(libmysqlclient_16) is needed by (installed) php-mysql-5.3.3-3.el6_1.3.i686
[20140410.141254] The Administrator will be notified to review this output when this script completes
[20140410.141254] ***** FATAL: Error testing if the RPMs will install: Died at /usr/local/cpanel/Cpanel/RPM/Versions/File.pm line 850.
[20140410.141254] see http://go.cpanel.net/rpmcheckfailed for more information
[20140410.141254] The Administrator will be notified to review this output when this script completes
[20140410.141254] E Detected events which require user notification during updatenow. Will send iContact the log
[20140410.141254] Removing staged files and directories for binaries/linux-i386, cpanel
=> Log closed Thu Apr 10 14:12:54 2014
[20140410.141254] 17% complete
[20140410.141254] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1397152744.log --force` failed, exited with code 1 (signal = 0)
=> Log closed Thu Apr 10 14:12:54 2014
    Unfortunately, running the check_cpanel_rpms script did not resolve the issue. It resulted in a similar error:
    Code:
    root@dns1 [~]# /usr/local/cpanel/scripts/check_cpanel_rpms --fix
[20140410.162251]
[20140410.162251] Problems were detected with cPanel-provided files which are RPM controlled.
[20140410.162251] If you did not make these changes intentionally, you can correct them by running:
[20140410.162251]
[20140410.162251] > /usr/local/cpanel/scripts/check_cpanel_rpms --fix
[20140410.162251] The following RPMs are missing from your system:
[20140410.162251] MySQL55-client-5.5.36-1.cp1136
[20140410.162251] MySQL55-devel-5.5.36-1.cp1136
[20140410.162251] MySQL55-server-5.5.36-1.cp1136
[20140410.162251] MySQL55-shared-5.5.36-1.cp1136
[20140410.162251] MySQL55-test-5.5.36-1.cp1136

[20140410.162646] Removing 0 broken rpms:
[20140410.162646] rpm: no packages given for erase
[20140410.162647] Downloading http://httpupdate.cpanel.net/RPM/11.36/centos/6/i386/rpm.md5
[20140410.162648] MySQL55-test-5.5.36-1.cp1136.i386.rpm already downloaded
[20140410.162648] MySQL55-shared-5.5.36-1.cp1136.i386.rpm already downloaded
[20140410.162648] MySQL55-server-5.5.36-1.cp1136.i386.rpm already downloaded
[20140410.162648] MySQL55-devel-5.5.36-1.cp1136.i386.rpm already downloaded
[20140410.162648] MySQL55-client-5.5.36-1.cp1136.i386.rpm already downloaded
[20140410.162648] Hooks system enabled
[20140410.162648] Checking for and running RPM::Versions 'pre' hooks for any RPMs about to be installed
[20140410.162648] All required 'pre' hooks have been run
[20140410.162649] No RPMS need to be uninstalled
[20140410.162649] Installing new rpms: MySQL55-test-5.5.36-1.cp1136.i386.rpm MySQL55-shared-5.5.36-1.cp1136.i386.rpm MySQL55-server-5.5.36-1.cp1136.i386.rpm MySQL55-devel-5.5.36-1.cp1136.i386.rpm MySQL55-client-5.5.36-1.cp1136.i386.rpm
[20140410.162649] error: Failed dependencies:
[20140410.162649] libmysqlclient.so.16 is needed by (installed) perl-DBD-MySQL-4.013-3.el6.i686
[20140410.162649] libmysqlclient.so.16 is needed by (installed) php-mysql-5.3.3-3.el6_1.3.i686
[20140410.162649] libmysqlclient.so.16(libmysqlclient_16) is needed by (installed) perl-DBD-MySQL-4.013-3.el6.i686
[20140410.162649] libmysqlclient.so.16(libmysqlclient_16) is needed by (installed) php-mysql-5.3.3-3.el6_1.3.i686
[20140410.162649] W Error Code: 5
[20140410.162649] E The following possible errors were detected while installing RPMs:
[20140410.162649] E Failed dependencies
[20140410.162649] The Administrator will be notified to review this output when this script completes
[20140410.162649] Checking for and running RPM::Versions 'post' hooks for any RPMs just installed
[20140410.162649] All required 'post' hooks have been run
    What you think that may started causing this?

    It was fine before yesterday.
     
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    #1 vlee, Apr 10, 2014
  2. vlee

    vlee Well-Known Member

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    I've got one of our systems administrators helping me troubleshoot this. He thinks the problem was caused by the "cloud" MySQL packages, which are not supported by cPanel. He has replaced these with the stock cPanel MySQL packages. I'm running the update again to see if the error still occurs.
     
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    #2 vlee, Apr 10, 2014
  3. vlee

    vlee Well-Known Member

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    The update completed successfully this time. Restoring the cPanel MySQL packages through yum appears to have resolved the issue.

    So it sounds like the MySQL packages got wrong ones during a cPanel update (upcp) maybe cPanel needs to keep an eye on this just incase it may happen again so it can be fixed.

    It was not fun spending more than 12 hours trying to resolve the issue.
     
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    #3 vlee, Apr 10, 2014
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    You should ensure the MySQL package in unmanaged if you are using custom RPMs. There is documentation on how to configure this here:

    RPM Management

    Assuming you keep the standard MySQL RPMs, you should be okay from this point forward as long as the custom RPMs are not installed again.

    Thank you.
     
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    #4 cPanelMichael, Apr 11, 2014
  5. vlee

    vlee Well-Known Member

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    Very good to know thank you Michael.
     
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    #5 vlee, Apr 11, 2014
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