Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

cPanel DNSonly SSL No Records Found error

Discussion in 'Security' started by thowden, Mar 4, 2018.

Tags:
  1. thowden

    thowden Member

    Joined:
    May 17, 2013
    Messages:
    12
    Likes Received:
    1
    Trophy Points:
    3
    cPanel Access Level:
    Root Administrator
    Hi All

    Trying to update / renew the SSL on two WHM/CPanel DNS Only servers.

    Using WHM->Manage Service SSL Certificates panel and it shows "No Records Found"

    Selecting Browse Certificates shows the expired Certificate in the list (and some self-issued / self-signed certs as well)

    Copy / Paste the new certificate & key text into the fields shows green ticks and the new expiry date in 2020. Select the services to apply and click Install.

    The Installer script runs and the panel says 'Restart cpsrvd':

    option 1: select okay to restart cpsrvd and the page returns with No Records Found. Browse the certificates and it shows the older expired SSL in the list.

    option 2: select cancel and not restart cpsrvd and the page displays the freshly renewed certificate "You have successfully installed..... etc" with 'Close' and countdown to autoclose. Which it does and auto-refresh to display "No Records Found"

    I then tried installing / applying the self-signed certificate that existed on the server and it results in the same as above. "No Records Found"

    Following that I tried once more to install the SSL and the page still reports "No Records Found" and the "Browse Certificates" button pops up a list that displays the expired certificate and the self-signed certificates but not the new certificate.

    But, the new certificate is apparently installed as the browser is now confirming the new expiry date and a green padlock. I used both Chrome and Firefox browsers during the above with no differences observed. It appears to be a WHM DNS Only server issue that is not responding correctly.

    So my question is, bug or user error ? Not sure what else I should have done.

    Its working, but I'd prefer to see the correct details displayed in the WHM web page.

    Tony
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #1 thowden, Mar 4, 2018
    dwaites likes this.
  2. cPanelKenneth

    cPanelKenneth cPanel Development
    Staff Member

    Joined:
    Apr 7, 2006
    Messages:
    4,563
    Likes Received:
    43
    Trophy Points:
    308
    cPanel Access Level:
    Root Administrator
    Hi,

    Which version of cPanel DNSOnly are you using?
    If you don't mind sharing, which CA issued the certificate?
    Also, what type (DV, OV, etc) of certificate were you installing?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelKenneth, Mar 5, 2018
  3. dwaites

    dwaites Registered

    Joined:
    Mar 19, 2018
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Texas
    cPanel Access Level:
    Root Administrator
    I am having the same issue with a cPanel DNS-only server. In my case, I am only using a self-signed certificate, but the existing certificate does not show up in the list as being "installed" and there is no option to regenerate it. I can, like you, find it in the list under Browse Certificates.
     
    #3 dwaites, Mar 19, 2018
  4. kilohurtz1

    kilohurtz1 Member

    Joined:
    Sep 15, 2014
    Messages:
    5
    Likes Received:
    1
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    I too am having this exact issue as well... on a new DNS ONLY server i deployed yesterday... on CentOS 7.4...
     
    #4 kilohurtz1, Mar 19, 2018
    Last edited by a moderator: Mar 20, 2018
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Internal case CPANEL-18561 is open to address the issue where SSL certificates installed via "WHM Home » Service Configuration » Manage Service SSL Certificates" on servers using DNS-Only do not appear in the user interface after the certificate installation succeeds. Note this issue only affects the visibility of the certificate in "WHM >> Manage Service SSL Certificates", as the certificate itself is installed successfully. I'll monitor this case and update this thread with more information as it becomes available.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 cPanelMichael, Mar 20, 2018
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    To update, the resolution associated with CPANEL-18561 is planned for inclusion with cPanel & WHM version 72.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Apr 3, 2018
(You must log in or sign up to post here.)
Loading...
Similar Threads - cPanel DNSonly Records
  1. Byulent

    SOLVED cPanel DNSOnly license not updating

    Byulent, Jun 22, 2018, in forum: General Discussion
    Replies:
    5
    Views:
    248
    cPanelMichael
    Jun 25, 2018
  2. WaldoPepper

    Pending Publication [CPANEL-20866] Cannot access feature list file on DNSOnly server

    WaldoPepper, May 30, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    254
    cPanelMichael
    Jun 5, 2018
  3. Elizabeta

    cPanel-DNSonly configuration dns

    Elizabeta, Mar 27, 2018, in forum: Bind/DNS/Nameserver
    Replies:
    1
    Views:
    156
    cPanelMichael
    Mar 27, 2018
  4. Petar

    Comodo AutoSSL for cPanel DNSonly?

    Petar, Jan 22, 2018, in forum: Security
    Replies:
    3
    Views:
    545
    cPanelMichael
    Jan 25, 2018
  5. kenneth-vkd

    DNS updates from Plesk Windows installation to cPanel DNSOnly

    kenneth-vkd, Nov 21, 2017, in forum: Bind/DNS/Nameserver
    Replies:
    2
    Views:
    382
    kenneth-vkd
    Nov 22, 2017

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice