cPanel does not backup MySQL databases

[kavos1332]

Hello All,

I have a strange issue in my cPanel server. When I take full backup using /scripts/pkgacct MySql databases of some accounts are not included in the backup. This also happens when automatic backups are taken. I have checked Backup Configuration and the database setting there is set to Per Account.

Please help me to fix this issue.

Thanks

 

[SysSachin]

Hello,

Are you getting any errors logs in backup process. Please check backup log and provide here so that I can check and assist you.

 

[cPanelMichael]

Hello,

Do you notice any error messages in the command line output when packaging an account? Or, do you notice any output to the backup log in the /usr/local/cpanel/logs/cpbackup/ directory for the account when the automatic backup generates?

Thank you.

 

[cPanelMichael]

Hello @kavos1332,

Could you also open a support ticket using the link in my signature? We'd like to take a closer look and determine if this is related to a bug in the product, as we've recently seen a couple of reports regarding the same problem. You can post the ticket number here once it's open.

Thanks!