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cPanel does not backup MySQL databases

Discussion in 'Data Protection' started by kavos1332, Oct 14, 2016.

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  1. kavos1332

    kavos1332 Active Member

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    Hello All,

    I have a strange issue in my cPanel server. When I take full backup using /scripts/pkgacct MySql databases of some accounts are not included in the backup. This also happens when automatic backups are taken. I have checked Backup Configuration and the database setting there is set to Per Account.

    Please help me to fix this issue.

    Thanks
     
  2. SysSachin

    SysSachin Well-Known Member

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    Hello,

    Are you getting any errors logs in backup process. Please check backup log and provide here so that I can check and assist you.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Do you notice any error messages in the command line output when packaging an account? Or, do you notice any output to the backup log in the /usr/local/cpanel/logs/cpbackup/ directory for the account when the automatic backup generates?

    Thank you.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @kavos1332,

    Could you also open a support ticket using the link in my signature? We'd like to take a closer look and determine if this is related to a bug in the product, as we've recently seen a couple of reports regarding the same problem. You can post the ticket number here once it's open.

    Thanks!
     
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