cPanel does not backup MySQL databases

kavos1332

Active Member
Dec 17, 2012
40
0
6
cPanel Access Level
Root Administrator
Hello All,

I have a strange issue in my cPanel server. When I take full backup using /scripts/pkgacct MySql databases of some accounts are not included in the backup. This also happens when automatic backups are taken. I have checked Backup Configuration and the database setting there is set to Per Account.

Please help me to fix this issue.

Thanks
 

SysSachin

Well-Known Member
Aug 23, 2015
604
48
28
India
cPanel Access Level
Root Administrator
Twitter
Hello,

Are you getting any errors logs in backup process. Please check backup log and provide here so that I can check and assist you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello,

Do you notice any error messages in the command line output when packaging an account? Or, do you notice any output to the backup log in the /usr/local/cpanel/logs/cpbackup/ directory for the account when the automatic backup generates?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello @kavos1332,

Could you also open a support ticket using the link in my signature? We'd like to take a closer look and determine if this is related to a bug in the product, as we've recently seen a couple of reports regarding the same problem. You can post the ticket number here once it's open.

Thanks!