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cpanel does not show the actual diskspace

Discussion in 'General Discussion' started by fernandoj, Feb 22, 2010.

  1. fernandoj

    fernandoj Registered

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    Hi,

    i just executed /scripts/fixquota

    somehow cpanel does not show the actual diskspace usage.

    it even put all the accounts on my whm account diskspace's to 0

    can anyone help me out on this.

    version cPanel 11.25.0-S43473 - WHM 11.25.0
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Is this a typo?

    It should be /scripts/fixquotas
     
  3. fernandoj

    fernandoj Registered

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    /scripts/fixquotas

    yes i did that.

    all account's diskspace still 0. its not showing the actual diskpace
     
  4. InstaCarma_Tech

    InstaCarma_Tech Well-Known Member

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    Some things to do:

    Step 1. Find the user account where the quotas are incorrect and SSH to your server as root.

    Step 2. Go to the users folder and check their disk space being used.
    cd /home/username
    du -h or try du -hs

    Step 3. Check /etc/passwd and /etc/shadow to make sure there is no weirdness where the username shows up multiple times.

    Step 4. Try finding other files owned by the user.
    find -user username | more
    This will list all files owned by this user that could be affecting the quota
    reported by cPanel.

    Step 5. Uncompressed backups can cause quota problems, ensure your backups are
    compressed in the WHM backup options.

    Step 6. After your determine the source of the files and remove them ,then run /
    scripts/fixquotas
     
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