cpanel does not show the actual diskspace

fernandoj

Registered
Feb 22, 2010
2
0
51
Hi,

i just executed /scripts/fixquota

somehow cpanel does not show the actual diskspace usage.

it even put all the accounts on my whm account diskspace's to 0

can anyone help me out on this.

version cPanel 11.25.0-S43473 - WHM 11.25.0
 

fernandoj

Registered
Feb 22, 2010
2
0
51
/scripts/fixquotas

yes i did that.

all account's diskspace still 0. its not showing the actual diskpace
 

InstaCarma_Tech

Well-Known Member
Apr 22, 2009
227
1
68
Some things to do:

Step 1. Find the user account where the quotas are incorrect and SSH to your server as root.

Step 2. Go to the users folder and check their disk space being used.
cd /home/username
du -h or try du -hs

Step 3. Check /etc/passwd and /etc/shadow to make sure there is no weirdness where the username shows up multiple times.

Step 4. Try finding other files owned by the user.
find -user username | more
This will list all files owned by this user that could be affecting the quota
reported by cPanel.

Step 5. Uncompressed backups can cause quota problems, ensure your backups are
compressed in the WHM backup options.

Step 6. After your determine the source of the files and remove them ,then run /
scripts/fixquotas