cPanel doesn`t update

[the_bobara]

Hello,
one of my boxes doesn`t update i tried everything but without success, it just hold it.
i don`t know how to describe it more.
how to resolve this problem?


WHM 10.1.0 cPanel 10.2.0-R25
CentOS 3.4 i686 - WHM X v3.1.0

excuse me for my bad English

 

[chirpy]

Posting what happens when you run /scripts/upcp would help together with the version you're currently running and the release tree you're trying to upgrade to.

 

[the_bobara]

[email protected] [~]# /scripts/upcp
Found hostname to be teddy.domain.tld, which resolves to xxx.xxx.xxx.xxx
Hostname Virtual Host is already setup
PHP version file is up to date
Doing a manual update...
Cpanel updates are coming from layer2.cpanel.net
Checking /dev/hda....OK
x - creating lock directory
x - SKIPPING /usr/local/lib/php.ini (file already exists)
/usr/bin/freshclam: relocation error: /usr/bin/freshclam: undefined symbol: cl_md5file
Ftp Setup Script Version 6.0
Fetching version information from [url]http://updates.cpanel.net/ftpinstall/version[/url] (RELEASE)....Done

only this.
this is the version
WHM 10.1.0 cPanel 10.2.0-R25
CentOS 3.4 i686 - WHM X v3.1.0

 

[chirpy]

Do you have a firewall installed and if so, have you opened up the ports required for cPanel updates?

 

[the_bobara]

yes i have, i use APF filewall, but now i turned it off and tried to update and some situation
where may be the problem?

 

[chirpy]

Have a check in /var/log/cpupdate.log

 

[the_bobara]

Sat Apr 30 20:50:50 EEST 2005
Using layer2.cpanel.net
Fetching [url]http://httpupdate.cpanel.net/cpanelsync/RELEASE/bin/.cpanelsync.lock....Trying[/url] httpupdate.cpanel.net @ 69.72.164.152
100%......Done
Fetching [url]http://httpupdate.cpanel.net/cpanelsync/RELEASE/bin/.cpanelsync.bz2....Trying[/url] httpupdate.cpanel.net @ 69.72.164.152
100%......Done
Fetching [url]http://httpupdate.cpanel.net/cpanelsync/RELEASE/perl/.cpanelsync.lock....Trying[/url] httpupdate.cpanel.net @ 69.72.164.1$
100%......Done
Fetching [url]http://httpupdate.cpanel.net/cpanelsync/RELEASE/perl/.cpanelsync.bz2....Trying[/url] httpupdate.cpanel.net @ 69.72.164.152
100%......Done
Fetching [url]http://httpupdate.cpanel.net/cpanelsync/RELEASE/whostmgr/.cpanelsync.lock....Trying[/url] httpupdate.cpanel.net @ 69.72.1$
100%......Done
Fetching [url]http://httpupdate.cpanel.net/cpanelsync/RELEASE/whostmgr/.cpanelsync.bz2....Trying[/url] httpupdate.cpanel.net @ 69.72.16$
43%...86%...100%......Done
Fetching [url]http://httpupdate.cpanel.net/cpanelsync/RELEASE/src/.cpanelsync.lock....Trying[/url] httpupdate.cpanel.net @ 69.72.164.152
100%......Done
Fetching [url]http://httpupdate.cpanel.net/cpanelsync/RELEASE/src/.cpanelsync.bz2....Trying[/url] httpupdate.cpanel.net @ 69.72.164.152
5%...10%...15%...20%...26%...31%...36%...41%...47%...52%...57%...62%...67%...73%...78%...83%...88%...94%...99%...100%......D$
Fetching [url]http://httpupdate.cpanel.net/cpanelsync/RELEASE/3rdparty/.cpanelsync.lock....Trying[/url] httpupdate.cpanel.net @ 69.72.1$
100%......Done
Fetching [url]http://httpupdate.cpanel.net/cpanelsync/RELEASE/3rdparty/.cpanelsync.bz2....Trying[/url] httpupdate.cpanel.net @ 69.72.16$
11%...22%...33%...45%...56%...67%...79%...90%...100%......Done
Fetching [url]http://httpupdate.cpanel.net/cpanelsync/RELEASE/3rdparty/etc/php.ini.bz2....52%...100%......Done[/url]
Got file ./etc/php.ini ok (md5 matches)
Fetching [url]http://httpupdate.cpanel.net/cpanelsync/RELEASE/cgi-sys/.cpanelsync.lock....Trying[/url] httpupdate.cpanel.net @ 69.72.16$
100%......Done
Fetching [url]http://httpupdate.cpanel.net/cpanelsync/RELEASE/cgi-sys/.cpanelsync.bz2....Trying[/url] httpupdate.cpanel.net @ 69.72.164$
100%......Done
Fetching [url]http://httpupdate.cpanel.net/cpanelsync/RELEASE/java-sys/.cpanelsync.lock....Trying[/url] httpupdate.cpanel.net @ 69.72.1$
100%......Done
Fetching [url]http://httpupdate.cpanel.net/cpanelsync/RELEASE/java-sys/.cpanelsync.bz2....Trying[/url] httpupdate.cpanel.net @ 69.72.16$
100%......Done
Fetching [url]http://httpupdate.cpanel.net/cpanelsync/RELEASE/base/3rdparty/.cpanelsync.lock....Trying[/url] httpupdate.cpanel.net @ 69$
100%......Done
Fetching [url]http://httpupdate.cpanel.net/cpanelsync/RELEASE/base/3rdparty/.cpanelsync.bz2....Trying[/url] httpupdate.cpanel.net @ 69.$
13%...26%...39%...52%...65%...78%...91%...100%......Done
Fetching [url]http://httpupdate.cpanel.net/cpanelsync/RELEASE/x/.cpanelsync.lock....Trying[/url] httpupdate.cpanel.net @ 69.72.164.151
100%......Done

this file contents only this but this is from 30th of April...i`m trying to update cpanel every day including today

 

[BenThomas]

When upcp stops running, does it return the command prompt to you or do you have to kill it?

Try /scripts/updatenow followed by /scripts/upcp this time. Please post any errors.

 

[the_bobara]

no it just hold the proces and i need to kill it.
when i type /scripts/updatenow :

[email protected] [~]# /scripts/updatenow
Sync Source: http://httpupdate.cpanel.net/RELEASE/scripts
Fetching http://httpupdate.cpanel.net/cpanelsync/RELEASE/scripts/.cpanelsync.lock....Trying httpupdate.cpanel.net @ 69.72.164.152
100%......Done
Fetching http://httpupdate.cpanel.net/cpanelsync/RELEASE/scripts/.cpanelsync.bz2....Trying httpupdate.cpanel.net @ 69.72.164.152
35%...71%...100%......Done
Fetching http://httpupdate.cpanel.net/cpanelsync/RELEASE/scripts/sysup.bz2....87%...100%......Done
Got file ./sysup ok (md5 matches)
Fetching http://httpupdate.cpanel.net/cpanelsync/RELEASE/scripts/eximup.bz2....100%......Done
Got file ./eximup ok (md5 matches)
Fetching http://httpupdate.cpanel.net/cpanelsync/RELEASE/scripts/quicksecure.bz2....100%......Done
Got file ./quicksecure ok (md5 matches)
Fetching http://httpupdate.cpanel.net/cpanelsync/RELEASE/scripts/eximup~.bz2....100%......Done
Got file ./eximup~ ok (md5 matches)

but after /scripts/upcp only:

[email protected] [~]# /scripts/upcp
Found hostname to be teddy.domain.tld, which resolves to xxx.xxx.xxx.xxx
Hostname Virtual Host is already setup

 

[BenThomas]

Please submit a ticket, that'll be the quickest way to resolve this issue.