cPanel E-Mail Disk Usage Issue

Operating System & Version
CENTOS 6.10 virtuozzo
cPanel & WHM Version
86.0.23

accessinfotechltd

Registered
Sep 9, 2020
1
0
1
Bangladesh
cPanel Access Level
Root Administrator
In one of my hosted account Email of my VPS, I am experiencing actual disk usage related issue of my e-mail accounts. Using cPanel, two of my e-mail accounts are showing following disk usage:

"farid" email account - 537 MB
"info" email account - 2.15 GB

But when I contact with my VPS provider then have provided me following disk usage report of those email account:

[email protected] [/home/erfbd/mail/erf-bd.com]# du -h --max-depth=3

16K ./farid/mailboxes/Archive
20K ./farid/mailboxes/spam
52K ./farid/mailboxes/Drafts
48K ./farid/mailboxes/Sent
36K ./farid/mailboxes/Trash
556K ./farid/mailboxes/INBOX
732K ./farid/mailboxes
1,9G ./farid/storage
1,9G ./farid

16K ./info/mailboxes/Archive
60K ./info/mailboxes/spam
44K ./info/mailboxes/Drafts
436K ./info/mailboxes/Sent
48K ./info/mailboxes/Trash
980K ./info/mailboxes/INBOX
1,6M ./info/mailboxes
5,2G ./info/storage
5,2G ./info


They were unable to provide me the actual reason for this and inform me to contact with cPanel directly.

Need your support.
 

Attachments

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,273
313
Houston
In both cases it appears that the storage folder is not being calculated in the cPanel totals for space usage. This is used for the storage of messages that are using the mdbox format and the exclusion of this is discussed here: Mailbox Conversion | cPanel & WHM Documentation

Which storage format are you currently using maildir or mdbox?