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cPanel Email account error

Discussion in 'E-mail Discussion' started by mahdy_sharifi, Jun 19, 2018.

  1. mahdy_sharifi

    mahdy_sharifi Well-Known Member

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    When we log to user email account , we see following error and user email account not visible.

    Code:
    The system failed to open the file “/var/cpanel/email_send_limits/users/petrosha/suspensions.json” for reading because of an error: Permission denied
    Please guide.
     
  2. mahdy_sharifi

    mahdy_sharifi Well-Known Member

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    this problem occur for all our customer
     
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @mahdy_sharifi,

    Can you let us know the permissions configured on the /var/cpanel/email_send_limits/ directory on this system? EX:

    Code:
    stat /var/cpanel/email_send_limits
    Thank you.
     
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  4. mahdy_sharifi

    mahdy_sharifi Well-Known Member

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    Code:
    [root@server4 email_send_limits]# ls
    cache  defer_cutoff  track
    [root@server4 email_send_limits]# stat /var/cpanel/email_send_limits
      File: â€ک/var/cpanel/email_send_limits’
      Size: 4096            Blocks: 8          IO Block: 4096   directory
    Device: 805h/2053d      Inode: 6425004     Links: 4
    Access: (0750/drwxr-x---)  Uid: (    0/    root)   Gid: (    0/    root)
    Access: 2018-06-19 12:51:15.615650308 +0430
    Modify: 2017-02-02 09:30:00.000000000 +0330
    Change: 2018-03-24 14:24:58.388028188 +0430
     Birth: -
    [root@server4 email_send_limits]#
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello @mahdy_sharifi,

    The /var/cpanel/email_send_limits directory should have 0751 permissions. Try updating the permissions on the directory and check to see if the issue persists:

    Code:
    chmod 0751 /var/cpanel/email_send_limits
    Thank you.
     
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  6. mahdy_sharifi

    mahdy_sharifi Well-Known Member

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    why this permission changed ?
     
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    The change was implemented in cPanel & WHM version 68 as part of the following case:

    Implemented case CPANEL-16901: Set /var/cpanel/email_send_limits to 0751.

    Thank you.
     
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