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Cpanel email filtering OR rules not working

Discussion in 'E-mail Discussion' started by jeffschips, Jun 5, 2016.

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  1. jeffschips

    jeffschips Well-Known Member

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    CENTOS 5.11 x86_64 virtuozzo – WHM 56.0 (build 22) on private VPS

    Using an "or" rule on "does not contain" on "from" of account level email filtering does not work in Cpanel/WHM.

    For example, if I have

    From "does not contain" dan@abc.com

    then forward to

    anthother.email.address@anotheraddress.com

    that works,

    BUT having 2 "or" rules does not work, such as:

    From "does not contain" dan@abc.com

    OR

    From "does not contain" sally@xyz.com

    then forward to anthother.email.address@anotheraddress.com

    DOES NOT WORK and both rules are ignored.
     
    #1 jeffschips, Jun 5, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    I've been unable to reproduce this behavior on a test machine. Could you post the output of the entry in /var/log/exim_mainlog for one of the messages that skips the filter rule? EX:

    Code:
    exigrep MSGID /var/log/exim_mainlog
    Thank you.
     
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    #2 cPanelMichael, Jun 14, 2016
  3. jeffschips

    jeffschips Well-Known Member

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    I'm talking about account level filtering within cpanel, not exigrep. Go to Cpanel and click email then examine the account level filtering rules.
     
    #3 jeffschips, Jun 15, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    The "exigrep" command is simply a command used to search the Exim logs to determine additional information. Seeing the log entry for the message can help determine why a filter rule isn't working as expected.

    Thank you.
     
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    #4 cPanelMichael, Jun 20, 2016
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