Cpanel email filtering OR rules not working

[jeffschips]

CENTOS 5.11 x86_64 virtuozzo – WHM 56.0 (build 22) on private VPS

Using an "or" rule on "does not contain" on "from" of account level email filtering does not work in Cpanel/WHM.

For example, if I have

From "does not contain" [email protected]

then forward to

[email protected]

that works,

BUT having 2 "or" rules does not work, such as:

From "does not contain" [email protected]

OR

From "does not contain" [email protected]

then forward to [email protected]

DOES NOT WORK and both rules are ignored.

 

[cPanelMichael]

Hello,

I've been unable to reproduce this behavior on a test machine. Could you post the output of the entry in /var/log/exim_mainlog for one of the messages that skips the filter rule? EX:

exigrep MSGID /var/log/exim_mainlog

Thank you.

 

[jeffschips]

I'm talking about account level filtering within cpanel, not exigrep. Go to Cpanel and click email then examine the account level filtering rules.

 

[cPanelMichael]

New I'm talking about account level filtering within cpanel, not exigrep. Go to Cpanel and click email then examine the account level filtering rules.

Hello,

The "exigrep" command is simply a command used to search the Exim logs to determine additional information. Seeing the log entry for the message can help determine why a filter rule isn't working as expected.

Thank you.