Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Cpanel email filtering OR rules not working

Discussion in 'E-mail Discussions' started by jeffschips, Jun 5, 2016.

Tags:
  1. jeffschips

    jeffschips Member

    Joined:
    Jun 5, 2016
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    new york
    cPanel Access Level:
    Root Administrator
    CENTOS 5.11 x86_64 virtuozzo – WHM 56.0 (build 22) on private VPS

    Using an "or" rule on "does not contain" on "from" of account level email filtering does not work in Cpanel/WHM.

    For example, if I have

    From "does not contain" dan@abc.com

    then forward to

    anthother.email.address@anotheraddress.com

    that works,

    BUT having 2 "or" rules does not work, such as:

    From "does not contain" dan@abc.com

    OR

    From "does not contain" sally@xyz.com

    then forward to anthother.email.address@anotheraddress.com

    DOES NOT WORK and both rules are ignored.
     
    #1 jeffschips, Jun 5, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,734
    Likes Received:
    1,706
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    I've been unable to reproduce this behavior on a test machine. Could you post the output of the entry in /var/log/exim_mainlog for one of the messages that skips the filter rule? EX:

    Code:
    exigrep MSGID /var/log/exim_mainlog
    Thank you.
     
    #2 cPanelMichael, Jun 14, 2016
  3. jeffschips

    jeffschips Member

    Joined:
    Jun 5, 2016
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    new york
    cPanel Access Level:
    Root Administrator
    I'm talking about account level filtering within cpanel, not exigrep. Go to Cpanel and click email then examine the account level filtering rules.
     
    #3 jeffschips, Jun 15, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,734
    Likes Received:
    1,706
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    The "exigrep" command is simply a command used to search the Exim logs to determine additional information. Seeing the log entry for the message can help determine why a filter rule isn't working as expected.

    Thank you.
     
    #4 cPanelMichael, Jun 20, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - Cpanel email filtering
  1. DWardCA

    Autodiscover with cpanelemaildiscovery.cpanel.net?

    DWardCA, Apr 13, 2018, in forum: Bind / DNS / Nameserver Issues
    Replies:
    10
    Views:
    121
    cPanelLauren
    Apr 18, 2018 at 7:46 AM
  2. Rayant

    Hosting websites on one cPanel server and email facility on another

    Rayant, Mar 21, 2018, in forum: General Discussion
    Replies:
    4
    Views:
    105
    Rayant
    Mar 21, 2018
  3. Outlier

    Email from cPanel saying that "Some of the server's DNS resolvers failed to respond"

    Outlier, Mar 12, 2018, in forum: Bind / DNS / Nameserver Issues
    Replies:
    3
    Views:
    116
    cPanelMichael
    Mar 13, 2018
  4. Diewoex

    Email from domain not existing in my cPanel

    Diewoex, Mar 9, 2018, in forum: E-mail Discussions
    Replies:
    1
    Views:
    76
    cPanelMichael
    Mar 12, 2018
  5. cecco

    cPanel eMail only

    cecco, Feb 26, 2018, in forum: E-mail Discussions
    Replies:
    3
    Views:
    128
    cPanelMichael
    Feb 27, 2018

Share This Page