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cPanel email: Native SSL support failed to pass the startup test.

Discussion in 'E-mail Discussions' started by postcd, Apr 20, 2014.

  1. postcd

    postcd Well-Known Member

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    Got this email form my cpanel server:

    Tried to run that command but it did not returned any output.
    Then checked this: /http://www.spheron1.co.uk/2010/12/31/cpanel-native-ssl-support-failed-error/

    that command
    Code:
    perl -MCPAN -e "install ExtUtils::Install"
    did something but im unsure how to veriffy its solved?
     
  2. cPanelPeter

    cPanelPeter Technical Analyst III
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    Hello,

    That post is over 4 years old and I would not recommend simply running that command. While it likely didn't have any adverse effects, you never know. The /scripts/checkperlmodules command has been deprecated for some time. If you do encounter this error again, it's best to open a support ticket and let one of our analysts review your server to determine the cause and provide a valid solution.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Which version of cPanel is installed on your system? You can check via:

    Code:
    cat /usr/local/cpanel/version
    Feel free to open a support ticket if you want us to take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thnak you.
     
  4. postcd

    postcd Well-Known Member

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    version: 11.42.1.11
    i dont like wasting time too often submitting ticket and providing ssh key, only if its necessary, just want to know what this issue can be about
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    The error message means that native SSL could not be enabled. It's difficult to pinpoint the exact reason why, without access to your server, but we would be happy to review the issue if you open a support ticket.

    Thank you.
     
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