Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

cPanel email not received by hotmail and gmail

Discussion in 'E-mail Discussion' started by badolm, Jul 18, 2016.

  1. badolm

    badolm Registered

    Joined:
    Jul 18, 2016
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Brazil
    cPanel Access Level:
    Website Owner
    When i send a email created at account created at cpanel, to hotmail or outlook.com those servers never receive my emails . Checked blackilists...and nothing...no returning mensage error. Godaddy (my host) says that they can do nothing...instead they try to sell a 365 email....
    Something to workaround that problem?
     
    #1 badolm, Jul 18, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Please ensure you are following the guidelines on the following document:

    How to keep your email out of the SPAM folder

    Your hosting provider should be able to verify some of those settings are enabled if you do not have root access to the system.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Jul 18, 2016
  3. badolm

    badolm Registered

    Joined:
    Jul 18, 2016
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Brazil
    cPanel Access Level:
    Website Owner
    Thanks for reply ....but the email dont go to spam folder, just disapear.

    And please just tell me if really have a problem with email from cpanel and hotmail or its not true ?
     
    #3 badolm, Jul 18, 2016
  4. NOC_Serverpoint

    NOC_Serverpoint Well-Known Member

    Joined:
    Jul 3, 2016
    Messages:
    102
    Likes Received:
    6
    Trophy Points:
    18
    cPanel Access Level:
    Website Owner
    Hello,

    Check if you have a rDNS set properly for your server and also double check if the emails delivered to the SPAM folder of Gmail / Hotmail.

    Once the rDNS is set and its live, try sending the emails and it should be fine.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 NOC_Serverpoint, Jul 18, 2016
  5. badolm

    badolm Registered

    Joined:
    Jul 18, 2016
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Brazil
    cPanel Access Level:
    Website Owner
    Hi tks,
    I have a shared host at godaddy, i can add a record but dont know how to get something different of that:
    Is that corrected ?
    Code:
    FCrDNS test result:
107.180.57.xxx resolved to ip-107-180-57-xxx.ip.secureserver.net.
ip-107-180-57-xxx.ip.secureserver.net resolved to 107.180.57.xxx;
rDNS if forward confirmed.

Dynamic IP test result:
ip-107-180-57-xxx.ip.secureserver.net looks like dynamic IP address or PTR record looks like generic.
     
    #5 badolm, Jul 18, 2016
    Last edited by a moderator: Jul 18, 2016
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    You should report this issue to your web hosting provider. Without root access, you don't have permission to adjust settings such as RDNS or permission view /var/log/exim_mainlog for additional logging information.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Jul 24, 2016
  7. badolm

    badolm Registered

    Joined:
    Jul 18, 2016
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Brazil
    cPanel Access Level:
    Website Owner

    Ok I understand !
    Thank you for your time!
     
    #7 badolm, Jul 27, 2016
  8. leobatto

    leobatto Registered

    Joined:
    Oct 5, 2016
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Mar del Plata, Argentina
    cPanel Access Level:
    Reseller Owner
    Hey! how do you solve it??
    I have the same problem...
     
    #8 leobatto, Oct 5, 2016
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Could you provide a description of the specific issue you are facing?

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #9 cPanelMichael, Oct 5, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - cPanel email received
  1. Mr Kindly Wolf

    Disable cPanel Update Email Alerts?

    Mr Kindly Wolf, Oct 13, 2018, in forum: General Discussion
    Replies:
    7
    Views:
    62
    Infopro
    Oct 13, 2018
  2. rpvw

    In Progress [CPANEL-10159] Email Delivery Route is both deprecated and required.

    rpvw, Sep 13, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    138
    cPanelMichael
    Sep 14, 2018
  3. morriscey

    Email only cPanel account

    morriscey, Aug 28, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    129
    cPanelLauren
    Aug 29, 2018
  4. HostXNow_Chris

    Cron emails (/usr/local/cpanel/scripts/fix-cpanel-perl;/usr/lo cal/cpanel/scripts/upcp --c

    HostXNow_Chris, Aug 15, 2018, in forum: General Discussion
    Replies:
    5
    Views:
    385
    cPanelLauren
    Sep 4, 2018
  5. KhensU

    cpanel@domain.com emails

    KhensU, Aug 10, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    93
    cPanelLauren
    Aug 14, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice