The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

cPanel email not received by hotmail and gmail

Discussion in 'E-mail Discussions' started by badolm, Jul 18, 2016.

  1. badolm

    badolm Registered

    Joined:
    Jul 18, 2016
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Brazil
    cPanel Access Level:
    Website Owner
    When i send a email created at account created at cpanel, to hotmail or outlook.com those servers never receive my emails . Checked blackilists...and nothing...no returning mensage error. Godaddy (my host) says that they can do nothing...instead they try to sell a 365 email....
    Something to workaround that problem?
     
    #1 badolm, Jul 18, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,064
    Likes Received:
    1,288
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Please ensure you are following the guidelines on the following document:

    How to keep your email out of the SPAM folder

    Your hosting provider should be able to verify some of those settings are enabled if you do not have root access to the system.

    Thank you.
     
    #2 cPanelMichael, Jul 18, 2016
  3. badolm

    badolm Registered

    Joined:
    Jul 18, 2016
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Brazil
    cPanel Access Level:
    Website Owner
    Thanks for reply ....but the email dont go to spam folder, just disapear.

    And please just tell me if really have a problem with email from cpanel and hotmail or its not true ?
     
    #3 badolm, Jul 18, 2016
  4. NOC_Serverpoint

    NOC_Serverpoint Well-Known Member

    Joined:
    Jul 3, 2016
    Messages:
    102
    Likes Received:
    6
    Trophy Points:
    18
    cPanel Access Level:
    Website Owner
    Hello,

    Check if you have a rDNS set properly for your server and also double check if the emails delivered to the SPAM folder of Gmail / Hotmail.

    Once the rDNS is set and its live, try sending the emails and it should be fine.
     
    #4 NOC_Serverpoint, Jul 18, 2016
  5. badolm

    badolm Registered

    Joined:
    Jul 18, 2016
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Brazil
    cPanel Access Level:
    Website Owner
    Hi tks,
    I have a shared host at godaddy, i can add a record but dont know how to get something different of that:
    Is that corrected ?
    Code:
    FCrDNS test result:
107.180.57.xxx resolved to ip-107-180-57-xxx.ip.secureserver.net.
ip-107-180-57-xxx.ip.secureserver.net resolved to 107.180.57.xxx;
rDNS if forward confirmed.

Dynamic IP test result:
ip-107-180-57-xxx.ip.secureserver.net looks like dynamic IP address or PTR record looks like generic.
     
    #5 badolm, Jul 18, 2016
    Last edited by a moderator: Jul 18, 2016
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,064
    Likes Received:
    1,288
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    You should report this issue to your web hosting provider. Without root access, you don't have permission to adjust settings such as RDNS or permission view /var/log/exim_mainlog for additional logging information.

    Thank you.
     
    #6 cPanelMichael, Jul 24, 2016
  7. badolm

    badolm Registered

    Joined:
    Jul 18, 2016
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Brazil
    cPanel Access Level:
    Website Owner

    Ok I understand !
    Thank you for your time!
     
    #7 badolm, Jul 27, 2016
  8. leobatto

    leobatto Registered

    Joined:
    Oct 5, 2016
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Mar del Plata, Argentina
    cPanel Access Level:
    Reseller Owner
    Hey! how do you solve it??
    I have the same problem...
     
    #8 leobatto, Oct 5, 2016
  9. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,064
    Likes Received:
    1,288
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Could you provide a description of the specific issue you are facing?

    Thanks!
     
    #9 cPanelMichael, Oct 5, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - cPanel email received
  1. bebory

    No emails are being received from Wordpress hosted on cPanel

    bebory, Jul 7, 2016, in forum: E-mail Discussions
    Replies:
    4
    Views:
    558
    NOC_Serverpoint
    Jul 10, 2016
  2. patchwork

    cpanel_dovecot_solr_maintenance error email

    patchwork, Aug 12, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    44
    cPanelMichael
    Aug 14, 2017
  3. stapuff106

    cPanel API Set Contact Email

    stapuff106, Aug 8, 2017, in forum: cPanel Developers
    Replies:
    1
    Views:
    61
    cPanelMichael
    Aug 8, 2017
  4. schatzman

    Getting emails from cpanel@hostname and root@localhost

    schatzman, Aug 2, 2017, in forum: E-mail Discussions
    Replies:
    8
    Views:
    129
    linux4me2
    Aug 18, 2017 at 4:50 PM
  5. gwen_the_hen

    WHM/cPanel Not Sending Emails (Main Domain Uses Office 365)

    gwen_the_hen, Jul 25, 2017, in forum: E-mail Discussions
    Replies:
    6
    Views:
    125
    Jcats
    Jul 26, 2017

Share This Page