cPanel eMail with Third Party Hosting

esentertain

Registered
Jan 28, 2014
2
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cPanel Access Level
Root Administrator
I've got a client who is using WIX to design / host their website however wants to use the cPanel email. The domain is registered through NetworkSolutions and the nameservers point to our cPanel server. From there in the DNS Entries the A Record for the domain points to the WIX IP Address so web access works fine. The A name for mail.theirdomain.com has been set to point to the IP of the cPanel server. The MX Record with a priority of 0 is set to point to theirdomain.com. They can successful login and connect to the mailserver through mail.theirdomain.com and send emails. However when an email is sent to their domain it just gets lost. We never get a bounced back or timed out message and it's never delivered. What step is missing so that the email can receive?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
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363
Hello :)

Who is sending an email to their domain name? Is it from any remote address (e.g. Hotmail, Google)? Or, is it a specific server that is unable to send messages to their domain name?

Thank you.
 

cPanelPeter

Technical Analyst III
Staff member
Sep 23, 2013
575
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cPanel Access Level
Root Administrator
Twitter
Hello,

In addition to what Michael asked, you stated: The MX Record with a priority of 0 is set to point to theirdomain.com
And you created an A record for mail to point back to your cPanel server. If that is the case, the MX record should be set to
mail.theirdomain.com. Otherwise, you are redirecting mail to their website IP.
 

esentertain

Registered
Jan 28, 2014
2
0
1
cPanel Access Level
Root Administrator
It's being sent from an outside server (any server for that matter) gMail, corporate emails, Outlook Webmail, etc...

I've updated the MX record to be mail.theirdomain.com anything else I might want to check?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
It's being sent from an outside server (any server for that matter) gMail, corporate emails, Outlook Webmail, etc...

I've updated the MX record to be mail.theirdomain.com anything else I might want to check?
Check to see if there are any entries for the remote mail servers sending to this domain name in /var/log/exim_mainlog. EX:

Code:
exigrep [email protected] /var/log/exim_mainlog
Thank you.