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cpanel, emails going in spam for hotmail

Discussion in 'E-mail Discussion' started by pecnet, Apr 1, 2016.

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  1. pecnet

    pecnet Member

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    Hello,
    I'm not yet a confirmed user of cpanel, but I have a question mails subjects.
    I test several panel and I have to make my choice.

    I use cpanel on my server, I added WHM with a domain name and my website is active, everything works fine.

    Then I created an email and I logged on roundcube.

    I did some testing email.

    And everything works.

    Except when I send to a hotmail account and outlook.com, emails go to spam

    In Mail -> Authentication
    DKIM SPF + are enabled

    can you tell me if there are also complications with cpanel and mails to hotmail? There is a way to fix it? If Yes a track?

    Thank you
     
    #1 pecnet, Apr 1, 2016
  2. SysSachin

    SysSachin Well-Known Member

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    Twitter:
    Hello,
    Have you check if your IP blacklisted ? You can check at mxtoolbox.com/blacklists.aspx
     
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    #2 SysSachin, Apr 2, 2016
  3. pecnet

    pecnet Member

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    Hello, I do not think this is the test

    -> mxtoolbox.com/SuperTool.aspx?action=blacklist%3a37.187.23.70&run=toolpage

    Thank you
     
    #3 pecnet, Apr 2, 2016
    Last edited by a moderator: Apr 2, 2016
  4. 24x7server

    24x7server Well-Known Member

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    #4 24x7server, Apr 2, 2016
  5. pecnet

    pecnet Member

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    Hello,

    I also have the other server, and they are also "FABELSOURCES".

    Can you tell me what "FABELSOURCES"?

    It's blacklist of temporary way?

    I look at your link,

    thank you
     
    #5 pecnet, Apr 2, 2016
  6. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    #6 Infopro, Apr 2, 2016
  7. pecnet

    pecnet Member

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    Hello,

    I'm activate DKIM + SPF
    I add a DMARC

    -> _dmarc TXT "v=DMARC1; p=reject; rua=mailto:dmarc@example.be;"

    my DMARC is good ??

    I have active my reverse mail.example.be and change my hostname also in WHM in mail.example.be

    but my emails always fall in spam,

    Can you tell me if my DNS zone is good?

    example.be = my domain

    my hostname is = server.example.be

    img15.hostingpics.net/pics/95475938cp.png

    I have to wait one, two days?

    there is something else to settle?

    Thank you
     
    #7 pecnet, Apr 2, 2016
    Last edited by a moderator: Apr 4, 2016
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    The following document, as referenced earlier, is the best place to start:

    How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation

    You may need to contact the remote mail servers to determine the specific reason they have blocked messages from your server. For instance, with Hotmail, they offer the following contact page:

    https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3&locale=en-us&ccsid=635954043876665472

    Thank you.
     
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    #8 cPanelMichael, Apr 4, 2016
  9. pecnet

    pecnet Member

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    Hello, I saw the links you've shared.
    that's why I asked you if what I did was right before contacted microsoft
     
    #9 pecnet, Apr 5, 2016
  10. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    The information you provided suggests your mail server is configured properly to stay out of the SPAM folder, however you may want to request delisting from the referenced blacklist as well:

    IP Delisting Request - spamsources.fabel.dk

    Beyond that, you should use the contact page for each mail server that's marking your messages as SPAM to see if it's happening for a specific reason.

    Thank you.
     
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    #10 cPanelMichael, Apr 5, 2016
  11. pecnet

    pecnet Member

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    Thank you for your link

    I contacted Microsoft, give me the same list to check
    and they ask me have to register on their program

    JMRP and NSDS

    are what I signed up
    it is important?

    Thank you
     
    #11 pecnet, Apr 5, 2016
  12. phillbooth

    phillbooth Active Member

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    #12 phillbooth, Apr 5, 2016
  13. pecnet

    pecnet Member

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    Hello, I have contacted Microsoft and asked me to enroll in their program and JMRP NSDS
    I have to do it? its important?

    thanks
     
    #13 pecnet, Apr 5, 2016
  14. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    They are tools you can use to help maintain your email reputation. Microsoft explains their purposes at:

    Services for Senders and ISPs

    Thank you.
     
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    #14 cPanelMichael, Apr 5, 2016
  15. pecnet

    pecnet Member

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    Ok I look at all this,
    thank you
     
    #15 pecnet, Apr 5, 2016
  16. storminternet

    storminternet Well-Known Member

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    Check the mailqueue from WHM > Mail Queue Manager and see if any spam is there to find out the origin of spams.
    Sometimes compromised websites can be the reason for spams.
     
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    #16 storminternet, Apr 5, 2016
  17. pecnet

    pecnet Member

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    Hello,

    in Mail Queue Manager there is no email.

    When I send an email platform ve outlook / hotmail,
    this one falls directly in spam

    thanks
     
    #17 pecnet, Apr 5, 2016
  18. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    Let us know the outcome after following the steps referenced in the earlier posts to this thread.

    Thank you.
     
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    #18 cPanelMichael, Apr 5, 2016
  19. pecnet

    pecnet Member

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    I think I have done everything as it should,
    we will wait, I will keep you updated biensur,
    you think that if I did well in how many days will it be?

    Because I use currently in WHM demo ..

    thanks
     
    #19 pecnet, Apr 5, 2016
  20. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    There's no timeline we can provide because it depends on the response from the remote mail server.

    Thank you.
     
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    #20 cPanelMichael, Apr 5, 2016
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