Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

cpanel, emails going in spam for hotmail

Discussion in 'E-mail Discussions' started by pecnet, Apr 1, 2016.

Tags:
Page 1 of 2
  1. pecnet

    pecnet Member

    Joined:
    Apr 1, 2016
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    labas
    cPanel Access Level:
    Website Owner
    Hello,
    I'm not yet a confirmed user of cpanel, but I have a question mails subjects.
    I test several panel and I have to make my choice.

    I use cpanel on my server, I added WHM with a domain name and my website is active, everything works fine.

    Then I created an email and I logged on roundcube.

    I did some testing email.

    And everything works.

    Except when I send to a hotmail account and outlook.com, emails go to spam

    In Mail -> Authentication
    DKIM SPF + are enabled

    can you tell me if there are also complications with cpanel and mails to hotmail? There is a way to fix it? If Yes a track?

    Thank you
     
    #1 pecnet, Apr 1, 2016
  2. SysSachin

    SysSachin Well-Known Member

    Joined:
    Aug 23, 2015
    Messages:
    604
    Likes Received:
    41
    Trophy Points:
    28
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,
    Have you check if your IP blacklisted ? You can check at mxtoolbox.com/blacklists.aspx
     
    #2 SysSachin, Apr 2, 2016
  3. pecnet

    pecnet Member

    Joined:
    Apr 1, 2016
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    labas
    cPanel Access Level:
    Website Owner
    Hello, I do not think this is the test

    -> mxtoolbox.com/SuperTool.aspx?action=blacklist%3a37.187.23.70&run=toolpage

    Thank you
     
    #3 pecnet, Apr 2, 2016
    Last edited by a moderator: Apr 2, 2016
  4. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,722
    Likes Received:
    77
    Trophy Points:
    28
    Location:
    India
    cPanel Access Level:
    Root Administrator
    #4 24x7server, Apr 2, 2016
  5. pecnet

    pecnet Member

    Joined:
    Apr 1, 2016
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    labas
    cPanel Access Level:
    Website Owner
    Hello,

    I also have the other server, and they are also "FABELSOURCES".

    Can you tell me what "FABELSOURCES"?

    It's blacklist of temporary way?

    I look at your link,

    thank you
     
    #5 pecnet, Apr 2, 2016
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,067
    Likes Received:
    348
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    #6 Infopro, Apr 2, 2016
  7. pecnet

    pecnet Member

    Joined:
    Apr 1, 2016
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    labas
    cPanel Access Level:
    Website Owner
    Hello,

    I'm activate DKIM + SPF
    I add a DMARC

    -> _dmarc TXT "v=DMARC1; p=reject; rua=mailto:dmarc@example.be;"

    my DMARC is good ??

    I have active my reverse mail.example.be and change my hostname also in WHM in mail.example.be

    but my emails always fall in spam,

    Can you tell me if my DNS zone is good?

    example.be = my domain

    my hostname is = server.example.be

    img15.hostingpics.net/pics/95475938cp.png

    I have to wait one, two days?

    there is something else to settle?

    Thank you
     
    #7 pecnet, Apr 2, 2016
    Last edited by a moderator: Apr 4, 2016
  8. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,734
    Likes Received:
    1,706
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    The following document, as referenced earlier, is the best place to start:

    How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation

    You may need to contact the remote mail servers to determine the specific reason they have blocked messages from your server. For instance, with Hotmail, they offer the following contact page:

    https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3&locale=en-us&ccsid=635954043876665472

    Thank you.
     
    #8 cPanelMichael, Apr 4, 2016
  9. pecnet

    pecnet Member

    Joined:
    Apr 1, 2016
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    labas
    cPanel Access Level:
    Website Owner
    Hello, I saw the links you've shared.
    that's why I asked you if what I did was right before contacted microsoft
     
    #9 pecnet, Apr 5, 2016
  10. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,734
    Likes Received:
    1,706
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    The information you provided suggests your mail server is configured properly to stay out of the SPAM folder, however you may want to request delisting from the referenced blacklist as well:

    IP Delisting Request - spamsources.fabel.dk

    Beyond that, you should use the contact page for each mail server that's marking your messages as SPAM to see if it's happening for a specific reason.

    Thank you.
     
    #10 cPanelMichael, Apr 5, 2016
  11. pecnet

    pecnet Member

    Joined:
    Apr 1, 2016
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    labas
    cPanel Access Level:
    Website Owner
    Thank you for your link

    I contacted Microsoft, give me the same list to check
    and they ask me have to register on their program

    JMRP and NSDS

    are what I signed up
    it is important?

    Thank you
     
    #11 pecnet, Apr 5, 2016
  12. phillbooth

    phillbooth Active Member

    Joined:
    Sep 9, 2013
    Messages:
    41
    Likes Received:
    3
    Trophy Points:
    8
    cPanel Access Level:
    Root Administrator
    #12 phillbooth, Apr 5, 2016
  13. pecnet

    pecnet Member

    Joined:
    Apr 1, 2016
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    labas
    cPanel Access Level:
    Website Owner
    Hello, I have contacted Microsoft and asked me to enroll in their program and JMRP NSDS
    I have to do it? its important?

    thanks
     
    #13 pecnet, Apr 5, 2016
  14. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,734
    Likes Received:
    1,706
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    They are tools you can use to help maintain your email reputation. Microsoft explains their purposes at:

    Services for Senders and ISPs

    Thank you.
     
    #14 cPanelMichael, Apr 5, 2016
  15. pecnet

    pecnet Member

    Joined:
    Apr 1, 2016
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    labas
    cPanel Access Level:
    Website Owner
    Ok I look at all this,
    thank you
     
    #15 pecnet, Apr 5, 2016
  16. storminternet

    storminternet Well-Known Member

    Joined:
    Nov 2, 2011
    Messages:
    461
    Likes Received:
    0
    Trophy Points:
    66
    cPanel Access Level:
    Root Administrator
    Check the mailqueue from WHM > Mail Queue Manager and see if any spam is there to find out the origin of spams.
    Sometimes compromised websites can be the reason for spams.
     
    #16 storminternet, Apr 5, 2016
  17. pecnet

    pecnet Member

    Joined:
    Apr 1, 2016
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    labas
    cPanel Access Level:
    Website Owner
    Hello,

    in Mail Queue Manager there is no email.

    When I send an email platform ve outlook / hotmail,
    this one falls directly in spam

    thanks
     
    #17 pecnet, Apr 5, 2016
  18. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,734
    Likes Received:
    1,706
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Let us know the outcome after following the steps referenced in the earlier posts to this thread.

    Thank you.
     
    #18 cPanelMichael, Apr 5, 2016
  19. pecnet

    pecnet Member

    Joined:
    Apr 1, 2016
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    labas
    cPanel Access Level:
    Website Owner
    I think I have done everything as it should,
    we will wait, I will keep you updated biensur,
    you think that if I did well in how many days will it be?

    Because I use currently in WHM demo ..

    thanks
     
    #19 pecnet, Apr 5, 2016
  20. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,734
    Likes Received:
    1,706
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    There's no timeline we can provide because it depends on the response from the remote mail server.

    Thank you.
     
    #20 cPanelMichael, Apr 5, 2016
(You must log in or sign up to post here.)
Page 1 of 2
Loading...
Similar Threads - cpanel emails going
  1. democreations

    Emails sent between 2 cPanel server shows email from as main server hostname

    democreations, Nov 20, 2017, in forum: E-mail Discussions
    Replies:
    3
    Views:
    161
    cPanelMichael
    Nov 21, 2017
  2. schatzman

    Getting emails from cpanel@hostname and root@localhost

    schatzman, Aug 2, 2017, in forum: E-mail Discussions
    Replies:
    8
    Views:
    551
    linux4me2
    Aug 18, 2017
  3. gwen_the_hen

    WHM/cPanel Not Sending Emails (Main Domain Uses Office 365)

    gwen_the_hen, Jul 25, 2017, in forum: E-mail Discussions
    Replies:
    6
    Views:
    644
    Jcats
    Jul 26, 2017
  4. kumarjjj

    Form emails sent using the cPanel user ID

    kumarjjj, Jul 17, 2017, in forum: E-mail Discussions
    Replies:
    6
    Views:
    495
    rpvw
    Jul 17, 2017
  5. cmonego

    Problem receiving emails after updating cPanel

    cmonego, Apr 24, 2017, in forum: E-mail Discussions
    Replies:
    8
    Views:
    891
    cPanelMichael
    Jun 1, 2017

Share This Page