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cPanel emails going to wrong address

Discussion in 'E-mail Discussions' started by sadistiko, Jan 26, 2013.

  1. sadistiko

    sadistiko Member

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    When I created new account on my WHM I added user1@user.com address. After that users changed from their cpanel contact email from user1@user.com to user2@user.com (user.com is different from domain used for this account on my VPS).

    I checked in all places and everywhere (on my list of accounts, on their cpanel contact email and from /home/username/.contactemail) is set to new user2@user.com but user1@user.com still gets all info emails from cpanel!

    One of emails is (Script Updates Available info email).
    They asking me to change it but I don't know what else I can do now
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    What does this mean, exactly?
     
  3. sadistiko

    sadistiko Member

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    It means that user email is, for example, user1@gmail.com and not user1@user.com if user.com is this problematic account.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Hmm.

    If I understand correctly, you're getting emails from the system but its being sent to the wrong email account. You've checked everywhere and can't find where that other email account is being added from.

    Going by this:
    Could it be here?

    cPanel > Software/Services > Site Software, look for whatever is installed here and click edit to find the details of the install, including an email address.

    Or if you have Softaculous installed, here?
    cPanel > Software/Services > Softaculous, Email Settings.

    Or if you have Installatron installed, here?
    cPanel > Software/Services > Installatron, view/edit details, edit these values & files.

    I'm not 100% sure thats helpful but you be the judge. :)
     
  5. sadistiko

    sadistiko Member

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    Yes, exactly this.
    But it's on my client account, not root.
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    have you checked the areas I mentioned for examples?
     
  7. sadistiko

    sadistiko Member

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    Thanks!
    the problematic email was here:

    Thanks one more time!
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You're certainly welcome. Happy to help where I can. :)
     
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