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cPanel Emails not asking for password???

Discussion in 'E-mail Discussions' started by realizment, Jan 28, 2013.

  1. realizment

    realizment Member

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    Hey guys,

    I just moved to a new host and since moving im having a security issue with email access. Previously on my old host i would log into cPanel, the choose email and select access webmail on the account i wished to accesss, it would then go to a page asking for password for that account.

    Now on my new host, all i have to do is login to cpanel it give mes access to all accounts without asking for the individual passwords. This is a MAJOR issue for me as i employ webmasters, who i need to give cpanel access to. But i cannot have them accessing personal emails. I asked my host support and they said thats just how it is with them.

    Surely there is a setting to change this is there? Pleae any help much appreciated! Thank you!
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Try clearing your browser cache, and/or try another browser to confirm the problem. If you can, please open a ticket here:
    http://go.cpanel.net/bugs
     
  3. ruzbehraja

    ruzbehraja Well-Known Member

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    This should be helpful: http://forums.cpanel.net/f43/no-web...-email-accounts-cpanel-216102.html#post892162

    Your host needs to do this.
     
  4. realizment

    realizment Member

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  5. realizment

    realizment Member

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    Basically ive been on to hostgator again and they are telling me it will affect the whole shared server and they cannot do that and he asked several admins ad they all refused. and refused to give explanation as to why its set that way. Can anyone confirm this. This is negligent to customers like me who is a site owner not developer. :(
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    That setting mentioned above, if disabled by HG or anyone else, is disabled, we can assume. Correct?

    Then why does this work as mentioned, if that setting you need to change but can't, is disabled?


    Have you tried another browser as I mentioned?
     
  7. realizment

    realizment Member

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    I have confused myself. I need it to ask for the individual passwords which it is not doing. Ive spoke to several hostgator techs and admins, they know what im talking about and say they cannot change this setting as it will affect the whole server (im on a shared server) I cant see the harm as others probably want it to. ive seen threads. But 1 admin tried to say its to restrict reselling or something, others could not find out to why its like this.

    Yea i tried clearing cache and using another browser. I even logged into a friends cpanel who is also with hostgator to see if it was just me having the issue. I would have thought after all these years cpanel would have an option to set up sub access accounts to restrict things like mail etc too?
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    What setting do they know you're talking about? It seems to me, the setting, if that's the issue here, is enabled already.

    Please open a ticket at the link I posted above. I can't speak for the HG team, but I do know for sure that the cPanel Technical Support team can help.
     
  9. realizment

    realizment Member

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    I really appreciate your help. I tried opening a ticket and i cannot because i dont have access ID. I asked HG for this and they told me i dont have access to that as a shared server client. I dont understand when you say you think it is enabled, maybe that what i need, is for it to be disabled? Im confused. I would love to know how to start ticket without a access id. infopro are you a dedicated server owner?
     
  10. Infopro

    Infopro cPanel Sr. Product Evangelist
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  11. realizment

    realizment Member

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    Thank you! ill try that first in the AM. Ill keep you posted!
     
  12. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Please do, that would be great. :)
     
  13. realizment

    realizment Member

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    Unfortunately this link is also askign for a support access ID code? argh. haha.. :(
     
  14. Infopro

    Infopro cPanel Sr. Product Evangelist
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  15. realizment

    realizment Member

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    I have a ticket open trough email I await the response. Thank you!
     
  16. realizment

    realizment Member

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    Ok so heres the setting in questions as some already mentioned ""Mail authentication via domain owner password"
    - Allow mail account authentication using the password of the domain owner’s account"
    This by default is disabled by cpanel, so the host have to change it. It has been confirmed bu cPanel staff that this would be a server wide change affecting all users on the shared hosting.

    I dont really understand why it is server wide i mean if a server is capable of having multiple cpanel accounts these type of settings should be per account! Im hoping i can change hostgator mind on this and they also have the virus scanner disable too! Which is handy for the emails on the server. Bummer!
     
  17. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Would you mind posting the ticket ID here so I can follow along with it please?


    Thanks!
     
  18. realizment

    realizment Member

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    cPanel tickets ID# 3691597
     
  19. realizment

    realizment Member

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    Well unfortunately, hostgator dont see the issue here, I hope in time they do, because they are a pretty good host except for this MAJOR flaw.
     
  20. max_payne

    max_payne Active Member

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    Get yourself a VPS if you are worried about shared hosting rules that you apparently want HG to break just for your convenience. Simple as that.
     
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