Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

cPanel Error only in 1 account

Discussion in 'General Discussion' started by fcbinfo, Nov 6, 2014.

  1. fcbinfo

    fcbinfo Well-Known Member

    Joined:
    Dec 10, 2006
    Messages:
    120
    Likes Received:
    3
    Trophy Points:
    168
    cPanel Access Level:
    Root Administrator
    Hi there.

    I have so many accounts on the server of that working without any problems.

    I have only 1 account with this problem.

    When I try to access cPanel for this account, icons is not showing and I can't do nothing on this account. The customer also clain his emails is asking for password and he said the passwords is saved on his computer long time ago.

    I can't delete and reinstall his account because the date of backup is outdated.

    I just don't know what I need to do to fix this problem.

    Tried to rearange account, change owner and other things, but nothing is working.
     
    #1 fcbinfo, Nov 6, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,809
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Do you notice any error messages in /usr/local/cpanel/logs/error_log when attempting to access their account? What theme is assigned to the account?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Nov 6, 2014
  3. fcbinfo

    fcbinfo Well-Known Member

    Joined:
    Dec 10, 2006
    Messages:
    120
    Likes Received:
    3
    Trophy Points:
    168
    cPanel Access Level:
    Root Administrator
    Hi Michael...

    The theme is X3.

    For this account, the only one line of error is that:

    [2014-11-06 14:38:05 -0200] info [cpses_tool] MYSQL: Remove dbuser cpses_mtreWdjRp1 for owner mtsbdsnl on 206.221.xxx.xxx

    There is any script or tool of that I can run to fix account?

    The server have more than 50 accounts, and only this account got this problem.

    - - - Updated - - -

    ScreenShoot of the account.

    temp.png
     
    #3 fcbinfo, Nov 6, 2014
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,809
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Is the account suspended? Do you encounter the same issue when logging in with the account username/password instead of with the root password?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Nov 6, 2014
  5. fcbinfo

    fcbinfo Well-Known Member

    Joined:
    Dec 10, 2006
    Messages:
    120
    Likes Received:
    3
    Trophy Points:
    168
    cPanel Access Level:
    Root Administrator
    Yes... Thank you!

    Account is suspended.

    Wow! If the account is suspended, when we do login with root password this not shows "account suspended" info?

    Anyway, the problem is solved. Thank you for your time Michael.
     
    #5 fcbinfo, Nov 6, 2014
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,809
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Could you open a bug report for this so we can take a closer look?

    Submit A Bug Report

    You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Nov 6, 2014
(You must log in or sign up to post here.)
Loading...
Similar Threads - cPanel Error account
  1. mahdy_sharifi

    cPanel Email account error

    mahdy_sharifi, Jun 19, 2018, in forum: E-mail Discussion
    Replies:
    6
    Views:
    202
    cPanelMichael
    Jun 21, 2018
  2. kjdion84

    SOLVED Gmail "send mail as" using cPanel mail account auth error

    kjdion84, Apr 18, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    1,149
    cPanelLauren
    Apr 19, 2018
  3. IamRoot

    cPanel ver. 68.0.12 Create Account Error

    IamRoot, Nov 11, 2017, in forum: General Discussion
    Replies:
    5
    Views:
    793
    cPanelMichael
    Dec 26, 2017
  4. percolateddesign

    SOLVED Server Error in Webmail Inbox after transfer from another cPanel account

    percolateddesign, Feb 14, 2017, in forum: E-mail Discussion
    Replies:
    14
    Views:
    3,975
    cPanelMichael
    May 11, 2018
  5. Hendra Lismanda

    New Thread Reinstall cPanel & WHM from a valid distribution Error

    Hendra Lismanda, Oct 22, 2018 at 1:17 AM, in forum: General Discussion
    Replies:
    3
    Views:
    40
    24x7server
    Oct 22, 2018 at 9:05 AM

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice