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cPanel erros after updates

Discussion in 'General Discussion' started by Grzeslaw, Nov 27, 2007.

  1. Grzeslaw

    Grzeslaw Well-Known Member

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    Hello

    After update cPanel from v10.8 to v11.2.0, a have the following error, when I enter the cPanel menu from WHM -->List Accounts
    Code:
    Unable to understand response from admin bin: reseller sent: RESELLERSUSERS 
    root received:[]: Illegal seek at /usr/local/cpanel/Cpanel/AdminBin.pm line 
    140.
            
    Cpanel::AdminBin::adminfetch('reseller', 'ARRAY(0x9a2b4cc)', 'RESELLERSUSERS', 'storable', 'root') 
    called at /usr/local/cpanel/Cpanel/Resellers.pm line 37
            Cpanel::Resellers::Resellers_accountlistopt() called 
    at /usr/local/cpanel/Cpanel/RvresellersC.pm line 66
            Cpanel::RvresellersC::RvresellersC_accountlistopt() called at (eval 79) line 
    1
            eval 'Cpanel::RvresellersC::RvresellersC_accountlistopt(@{$argref});' called 
    at cpanel.pl line 1367
            main::exectag('<cpanel RvresellersC="accountlistopt()">') called at cpanel.pl 
    line 4390
            main::dotag(undef) called at cpanel.pl line 4279
            main::cpanel_parseblock('SCALAR(0x95ea1f8)') called at cpanel.pl line 4233
            main::cpanel_parse('GLOB(0x91fdaf0)') called at cpanel.pl line 2520
            main::doinclude('rvbranding/newssessionLayout.html', 2) called at cpanel.pl 
    line 1393
            main::exectag('<cpanel relinclude="rvbranding/newssessionLayout.html">') 
    called at cpanel.pl line 4390
            main::dotag(undef) called at cpanel.pl line 4279
            main::cpanel_parseblock('SCALAR(0x8f78508)') called at cpanel.pl line 4233
            main::cpanel_parse('GLOB(0x91963f0)') called at cpanel.pl line 1057
    
    I tried to get the realise version,,but with the same effect ;/
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Do you get this error when using the X3 theme? I ask since it looks like much of that code is for RVSkins.

    Also, are you running Perl 5.8.8? You can determine this by running perl -v via SSH.
     
  3. Grzeslaw

    Grzeslaw Well-Known Member

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    When i select the X3 skin, the error is similar:
    Code:
    Unable to understand response from admin bin: reseller sent: RESELLERSUSERS root received:[]: Illegal seek at /usr/local/cpanel/Cpanel/AdminBin.pm line 140.
    	Cpanel::AdminBin::adminfetch('reseller', 'ARRAY(0x9761af4)', 'RESELLERSUSERS', 'storable', 'root') called at /usr/local/cpanel/Cpanel/Resellers.pm line 37
    	Cpanel::Resellers::Resellers_accountlistopt() called at (eval 63) line 1
    	eval 'Cpanel::Resellers::Resellers_accountlistopt(@{$argref});' called at cpanel.pl line 1414
    	main::exectag('<cpanel Resellers="accountlistopt()">') called at cpanel.pl line 4422
    	main::dotag(undef) called at cpanel.pl line 4311
    	main::cpanel_parseblock('SCALAR(0x9757648)') called at cpanel.pl line 4265
    	main::cpanel_parse('GLOB(0x93b1478)') called at cpanel.pl line 2567
    	main::doinclude('/usr/local/cpanel/base/frontend/x3/branding//index.html') called at /usr/local/cpanel/Cpanel/Branding.pm line 77
    	Cpanel::Branding::Branding_include('index.html') called at (eval 7) line 1
    	eval 'Cpanel::Branding::Branding_include(@{$argref});' called at cpanel.pl line 1414
    	main::exectag('<cpanel Branding="include(index.html)">') called at cpanel.pl line 4422
    	main::dotag(undef) called at cpanel.pl line 4311
    	main::cpanel_parseblock('SCALAR(0x90f3ac8)') called at cpanel.pl line 4265
    	main::cpanel_parse('GLOB(0x9343060)') called at cpanel.pl line 1104
    

    Perl is in version 5.8.5. Maby I need to upgrade the perl library? But when I look at yum update for perl and there is newer version. System is Centos 4.5 (Final). I dont wont to compile perl, because of dependies and errors which could came out. I prefer the rpm packages on this server.
     
    #3 Grzeslaw, Nov 27, 2007
    Last edited: Nov 27, 2007
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Perl 5.8.8 is strongly recommended for cPanel 11.

    You could always try /scripts/checkperlmodules first, see if that works. If not, then you may want to consider upgrading Perl. Typically upgrading Perl will resolve many Perl-related issues with cPanel/WHM.
     
  5. Grzeslaw

    Grzeslaw Well-Known Member

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    checkperlmodules - didn't solve.

    Which of thoose scripts could I use to upgrade perl ?
    Code:
    root@s57 [~]# ls /scripts/|grep perl
    checkdeadperlso*
    checkoldperl*
    checkperlmodules*
    expectperlinstaller*
    fixperl*
    fixperlscript*
    nomodperl*
    perlinstaller*
    perlmods*
    realperlinstaller*
    safeperlinstaller*
    
     
  6. linux-image

    linux-image Well-Known Member

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    cd /root
    wget http://layer1.cpanel.net/perl588installer.tar.gz
    tar -zxf perl588installer.tar.gz
    cd perl588installer
    ./install
    -----------------------------------------------------------------------------------------

    after this is done; do :

    /scripts/upcp --force
    --------------------------------

    all these at shell as root, should upgrade perl on your server and fix all.
     
  7. Grzeslaw

    Grzeslaw Well-Known Member

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    Thanks, but it didn't solving the problem.
    Now perl is in 5.8.8 version, and I still get the message in the cPanel.

    Regards
     
  8. cPanelKenneth

    cPanelKenneth cPanel Development
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  9. Grzeslaw

    Grzeslaw Well-Known Member

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    thnx, but they need root password.

    I don't give them ;) I;ll tried to remake the perl cpanel scripts.
     
  10. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    If you are uncomfortable with providing cPanel, Inc with your password, you can change your password before submitting the ticket and again after closing the ticket.

    Alternatively, you can create an account with sudo access and provide those credentials then delete that account as you deem necessary.
     
  11. Grzeslaw

    Grzeslaw Well-Known Member

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    yes, but on this server I have managed many important accounts, and I dont wont to give root access to any other peoples.
     
  12. jabotto

    jabotto Registered

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    Grzeslaw, I've a similar issue and solved changing permissions/owners on several cpanel directories under /home/user account dir. Should be as:

    drwxr-xr-x 3 youruser youruser 4096 Jun 30 14:14 .cpaddons/
    drwxr-xr-x 3 youruser youruser 4096 Nov 28 14:02 .cpanel/
    drwx------ 2 youruser youruser 4096 Apr 8 2006 .cpanel-datastore/

    I hope it works.
     
  13. Bailey

    Bailey Well-Known Member

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    That kind of goes out the window when your server is broken. cPanel is completely trustworthy. We all have very important accounts and clients ;) I have been working with the cPanel techs for years and years, and they have never done anything improper with my data. The fact is, they don't care about the client data, they only care about the control panel software. That's all that they are looking at. Whatever client data is on the server, is not interesting to them. They just want your cPanel running right.

    As David said, change your root password just for the ticket. Then change it to something else after it's been fixed. That way cPanel can only get in during the time that they are working on your server. If you use a new password afterward, no one but you can log in as root.

    :D Bailey
     
  14. linux-image

    linux-image Well-Known Member

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    yea you can trust cpanel with the data. they mean no harm.
     
  15. RandyO

    RandyO Well-Known Member

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    That is fricken ridiculous... if cpanel wanted into your server you do not think they could hide a backdoor in the megabytes of code they write?

    Get serious....
     
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