cPanel /etc/mailips issue

[agnosticon]

Hello Guys,

I have enabled the following:

* Reference /etc/mailhelo for outgoing SMTP HELO [?]
Send HELO based on the domain name in /etc/mailhelo (more information)

** Reference /etc/mailips for outgoing SMTP connections [?]
Send outgoing mail from the IP that matches the domain name in /etc/mailips (more information)

/etc/mailhelo contains:

Domain.com: 1.2.3.4

/etc/mailhelo contains:

Domain.com: Domain.com


When I send mail through any cpanel web application (e.g roundcube) it sends the mail from IP address located in /etc/mailips.

But when I try to send an email from a remote server with outlook or any other client by connecting through smtp, the mail headers show the mail was sent from shared IP address of the server.

Please help resolved this, I'd appreciate it!

Thank you

 

[agnosticon]

anyone from cPanel to help out?

 

[gopkris2005]

You should update userdomains after this files modification.

/usr/local/cpanel/scripts/updateuserdomains

 

[cPanelMichael]

Hello

Documentation on these files is available at:

Changing the Sending IP for Outbound Email in Exim

You may want to enable "Send mail from account’s dedicated IP address" instead of manually modifying the two files if your intention is to have email sent from the account's IP address. Could you review the documentation and let us know if you have configured these two files correctly?

Thank you.

 

[agnosticon]

Hello

Documentation on these files is available at:

Changing the Sending IP for Outbound Email in Exim

You may want to enable "Send mail from account’s dedicated IP address" instead of manually modifying the two files if your intention is to have email sent from the account's IP address. Could you review the documentation and let us know if you have configured these two files correctly?

Thank you.

Hello Michael,

Thank you for your reply, I have read the documentation. Both files are setup correctly, Email gets sent from the allocated IP address in /etc/mailips if you send a mail directly from the server using RoundCube or Horde etc. When you send email using the SMTP details from a remote server it sends from the shared IP. That's the problem I'm facing and would appreciate your help.

Thank you

 

[cPanelMichael]

Could you open a support ticket so we can take a closer look?

Submit A Ticket

Please post the ticket number here so we can update this thread with the outcome.

Thank you.