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Cpanel(exim) don't send emails to hosts that not answer pings requests

Discussion in 'Discussões em Português' started by alatui, Feb 18, 2011.

  1. alatui

    alatui Registered

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    Hello,

    I have a bad problem.
    Some of my clients reported to me that when they send e-mails for domains, that have mx entries that don't answer ping requests(icmp requests), the cpanel don't send e-mails and don't receive too.
    But i need to send these e-mails because the servers are on and the service of mail is ok.
    I think that exim or cpanel, i don't know, ping de domain and because don't receive the answer think that the server is out.
    somebody know how to solve this problem? because i don't have any idea.


    sorry because the english, i'm from Brazil.
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Hello alatui,

    I've moved this discussion to our Portuguese forum so you can discuss in Portuguese what is happening. We have a technical analyst who can answer your questions here.

    Thanks!
     
  3. alatui

    alatui Registered

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    thanks tristan,

    i'am little confused, i didn't received any answers about this problem, where i can find the technical analyst ?


     
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Unfortunately, he was off during the weekend. He should be working today. If he isn't, I will ask him when he could reply to this thread. It would be easier to proceed in Portuguese to ensure that we understand the details properly.
     

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