Cpanel(exim) don't send emails to hosts that not answer pings requests

[alatui]

Hello,

I have a bad problem.
Some of my clients reported to me that when they send e-mails for domains, that have mx entries that don't answer ping requests(icmp requests), the cpanel don't send e-mails and don't receive too.
But i need to send these e-mails because the servers are on and the service of mail is ok.
I think that exim or cpanel, i don't know, ping de domain and because don't receive the answer think that the server is out.
somebody know how to solve this problem? because i don't have any idea.


sorry because the english, i'm from Brazil.

 

[cPanelTristan]

Hello alatui,

I've moved this discussion to our Portuguese forum so you can discuss in Portuguese what is happening. We have a technical analyst who can answer your questions here.

Thanks!

 

[alatui]

thanks tristan,

i'am little confused, i didn't received any answers about this problem, where i can find the technical analyst ?

Hello alatui,

I've moved this discussion to our Portuguese forum so you can discuss in Portuguese what is happening. We have a technical analyst who can answer your questions here.

Thanks!

 

[cPanelTristan]

Unfortunately, he was off during the weekend. He should be working today. If he isn't, I will ask him when he could reply to this thread. It would be easier to proceed in Portuguese to ensure that we understand the details properly.