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cPanel File Manager

Discussion in 'General Discussion' started by Humza, Jan 8, 2012.

  1. Humza

    Humza Member

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    Hello There,

    Well, I've come across an odd problem which may be related to issues with my server but I am not too sure what the problem is precistly. Clients have reported the cPanel File Manager does not work as it should, however I cannot confirm this on my end but multiple clients have said the same thing, they say that it freezes at "starting upload".

    I have had a history of corrupt filesystems on my VPS due to some issues at the datacenter, however it seems all fine now.

    I'm beginning to think it's something to do with their browser however I am not too sure. Anyone experienced the same thing.

    Regards,
    -Humza
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please check the cPanel error log for the time they report the problem to see if you notice any specific output. The cPanel error log is located at:

    Code:
    /usr/local/cpanel/logs/error_log
    Thank you.
     
  3. storminternet

    storminternet Well-Known Member

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    You said you had history of corrupt filesystems on your vps. If it would be corrupt file system rather than cPanel issue for file manager problem then I suggest you to migrate your data on new vps.
     
  4. Humza

    Humza Member

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    Well nothing obvious comes up however a load of permission denied errors come up which I think may be the problem. Is there something that can fix all the permissions?

    Yup, although I said that, please note I said history, I don't think there are any problems other than the permissions I might have pointed out above.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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  6. Humza

    Humza Member

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    A whole lot of errors like so:

     
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Is the sever running SuPHP?
     
  8. Humza

    Humza Member

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    Nope, it's on cgi at the moment. It was on cgi previously, about 5 days ago and before that, the problem existed right from when I transfered from my old OpenVZ server to this KVM which was a fairly long time ago.
     
    #8 Humza, Jan 9, 2012
    Last edited: Jan 9, 2012
  9. Infopro

    Infopro cPanel Sr. Product Evangelist
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    In your first post you mentioned a problem of uploading, in the error you posted its a file permissions problem.

    You might check the directory the user was trying to upload to and see who owns it. Permissions may be wrong there. But that wouldn't explain why multiple users see this same problem.

    If the site caches files to a directory, when created those files might no longer be owned by the user.
    If a user uploads a style via their website admin interface, those files would also lose ownership.

    SuPHP would help solve both of these issues.
     
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