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cPanel Filters Not Working

Discussion in 'E-mail Discussions' started by neil154, Oct 30, 2014.

  1. neil154

    neil154 Well-Known Member

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    I am using Inmotionhosting for my supplier and have significant issues with the filtering of email. They are using cPanel version 11.44.1 build 18.

    I have tried their support people and they are not helping and keep giving me excuses and until the next time I have a problem.

    For example, I have a filter which is set to reject any email which has a "from" which ends in "link" or any header ends in "link". Even with this filter I still get email that should be rejected by this filter (this is only an exple of one filter issue , i have others like this).

    Does anyone else have these same issue with my hosting company or another hosting company? I am researching switching hosting company and would like to learn about this since it seems that all of the hoster's I contacted use cPanel (nice to have a monopoly :)
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Could you please post the exact rule to look at?

    Changing Hosting Providers due to a email rule not working? :rolleyes:
     
  3. neil154

    neil154 Well-Known Member

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    First, I want to change suppliers because every time I speak their tech support, they are cluesless and either give me an answer which is flat out wrong or they tell me they will have to research the issue and get back to me. If they ever get back to me the response is usually wrong. Link Filtering.jpg BoxTrapper Queue.jpg

    I have attached the filter and also the Box Trapper Queue. The filter should just reject the "link" file and not even get into the Box Trapper Queue. Even though I am showing you the queue there are many other emails which end in "link" which get through to my inbox.

    I would appreciate any help you can provide.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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  5. neil154

    neil154 Well-Known Member

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  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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  7. neil154

    neil154 Well-Known Member

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    Thanks but I don't see any difference between the Regx and "contains" which I tried in other filters. If I am correct and this would reject anything that contains "link" I would prefer to have it work on ".link" (added the period). Do I just add the period to the filter or do I have to add a "/" also (from your previous post it appears I might need the "/".
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    I believe the post that InfoPro referenced should be helpful:

    Spam bypassing account level and user-level filters

    Based on the earlier screenshots you provided, you could simply replace ".eu" with ".link" in the example from the post above.

    Thank you.
     
  9. neil154

    neil154 Well-Known Member

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    Thanks, I have given it a try, hope it works.
     
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