s0lidsnake

Member
Dec 2, 2014
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Root Administrator
Hi,

I'm trying to update via the force update command(/scripts/upcp ---force) but it fails :(,

Code:
[20141202.222706]       package cpanel-perl-514-Net-IDN-Encode-2.100-1.cp1146.i386 is already installed
[20141202.222706]       package cpanel-perl-514-Lingua-EN-Inflect-Phrase-0.18-1.cp1146.i386 is already installed
[20141202.222706]   The Administrator will be notified to review this output when this script completes
[20141202.222706] ***** FATAL: Error testing if the RPMs will install: Test install failed:     package cpanel-perl-514-5.14.4-4.cp1146.i386 is already installed
[20141202.222706]       package cpanel-perl-514-IO-1.25-1.cp1146.i386 is already installed
[20141202.222706]       package cpanel-perl-514-MIME-Base64-3.14-1.cp1146.i386 is already installed
[20141202.222706]       package cpanel-perl-514-Getopt-Long-2.42-1.cp1146.i386 is already installed

I think the reason is the rpm package which caused the error as the log reported no other errors, please help me with this.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
Hello :)

Please let us know the output from the following command:

Code:
/usr/local/cpanel/scripts/check_cpanel_rpms --fix
Thank you.
 

s0lidsnake

Member
Dec 2, 2014
6
0
1
cPanel Access Level
Root Administrator
It's too long to post so I have put it in a zip file and attached it, also because it was soo long the starting few lines could not be saved, so I ran the command again and copied the starting lines in another file.
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
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Please check to see if the following auto fixer helps:

Code:
/scripts/autorepair fix_duplicate_cpanel_rpms
Thank you.
 

s0lidsnake

Member
Dec 2, 2014
6
0
1
cPanel Access Level
Root Administrator
Please check to see if the following auto fixer helps:

Code:
/scripts/autorepair fix_duplicate_cpanel_rpms
Thank you.
That fixed it!, afterwards there was another issue which I resolved but now it reaches this point in the installation and gets stuck
Code:
[20141204.130947]   Processing: Checking cPanel RPMs
[20141204.130947]    - Processing command `/usr/local/cpanel/scripts/check_cpanel_rpms --list-only --long-list --notify`
[20141204.131053]   35% complete
[20141204.131053]   Processing: Running env auto repair
[20141204.131053]    - Processing command `/usr/local/cpanel/scripts/vzzo-fixer`
[20141204.131053]    - Processing command `/usr/local/cpanel/scripts/quota_auto_fix`
[20141204.131053]      [9523] repquota: Quota file not found or has wrong format.
[20141204.131053]      [9523] Installing Default Quota Databases......Done
[20141204.131053]      [9523] journaled quota support: kernel supports, user space tools supports (available)
[20141204.131053]      [9523] checking out /disk1/backup
[20141204.131053]      [9523] checking out /backup
[20141204.131053]      [9523] Warning : Your system does not have a separate filesystem for backups. This may cause performance degradation during the backup process.
[20141204.131053]      [9523] /dev/vg/root (already configured quotas = 1).
[20141204.131053]      [9523] /dev/vg/tmp (already configured quotas = 0).
[20141204.131053]      [9523] /boot (already configured quotas = 0).
[20141204.131053]      [9523] Updating Quota Files......
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
The logs show that it's updating the quota files. How long does it stay at that point?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
I had cancelled it, then rebooted the server and seprately ran
Code:
/scripts/fixquotas -force
, at present it has been about 2 hours since it's running, and stuck at the same place as before
Is the "/scripts/fixquotas" command that you are running separately taking 2+ hours, or is this part of the cPanel update taking that long?

Thank you.
 

s0lidsnake

Member
Dec 2, 2014
6
0
1
cPanel Access Level
Root Administrator
seprately, I had also run kept it running with the for about an hour, then cancelled the update rebooted the server and ran it seprately(now it has been 2.5 hours btw and it's still running)
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
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It's likely calculating the disk space quota and taking a while to complete due to either your server hardware or the amount of disk space occupied on your system. You should let this complete if you plan to use quotas on your system.

Thank you.
 

s0lidsnake

Member
Dec 2, 2014
6
0
1
cPanel Access Level
Root Administrator
It's likely calculating the disk space quota and taking a while to complete due to either your server hardware or the amount of disk space occupied on your system. You should let this complete if you plan to use quotas on your system.

Thank you.
Is there anyway to skip this to continue the update?

- - - Updated - - -
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
You could temporarily disable quotas on your system and it should proceed normally. Did it ultimately fail to complete?

Thank you.