cPanel Force Update Failed

[s0lidsnake]

Hi,

I'm trying to update via the force update command(/scripts/upcp ---force) but it fails ,

[20141202.222706]       package cpanel-perl-514-Net-IDN-Encode-2.100-1.cp1146.i386 is already installed
[20141202.222706]       package cpanel-perl-514-Lingua-EN-Inflect-Phrase-0.18-1.cp1146.i386 is already installed
[20141202.222706]   The Administrator will be notified to review this output when this script completes
[20141202.222706] ***** FATAL: Error testing if the RPMs will install: Test install failed:     package cpanel-perl-514-5.14.4-4.cp1146.i386 is already installed
[20141202.222706]       package cpanel-perl-514-IO-1.25-1.cp1146.i386 is already installed
[20141202.222706]       package cpanel-perl-514-MIME-Base64-3.14-1.cp1146.i386 is already installed
[20141202.222706]       package cpanel-perl-514-Getopt-Long-2.42-1.cp1146.i386 is already installed

I think the reason is the rpm package which caused the error as the log reported no other errors, please help me with this.

 

[cPanelMichael]

Hello

Please let us know the output from the following command:

/usr/local/cpanel/scripts/check_cpanel_rpms --fix

Thank you.

 

[s0lidsnake]

It's too long to post so I have put it in a zip file and attached it, also because it was soo long the starting few lines could not be saved, so I ran the command again and copied the starting lines in another file.

 

[cPanelMichael]

Please check to see if the following auto fixer helps:

/scripts/autorepair fix_duplicate_cpanel_rpms

Thank you.

 

[s0lidsnake]

Please check to see if the following auto fixer helps:

/scripts/autorepair fix_duplicate_cpanel_rpms

Thank you.

That fixed it!, afterwards there was another issue which I resolved but now it reaches this point in the installation and gets stuck

[20141204.130947]   Processing: Checking cPanel RPMs
[20141204.130947]    - Processing command `/usr/local/cpanel/scripts/check_cpanel_rpms --list-only --long-list --notify`
[20141204.131053]   35% complete
[20141204.131053]   Processing: Running env auto repair
[20141204.131053]    - Processing command `/usr/local/cpanel/scripts/vzzo-fixer`
[20141204.131053]    - Processing command `/usr/local/cpanel/scripts/quota_auto_fix`
[20141204.131053]      [9523] repquota: Quota file not found or has wrong format.
[20141204.131053]      [9523] Installing Default Quota Databases......Done
[20141204.131053]      [9523] journaled quota support: kernel supports, user space tools supports (available)
[20141204.131053]      [9523] checking out /disk1/backup
[20141204.131053]      [9523] checking out /backup
[20141204.131053]      [9523] Warning : Your system does not have a separate filesystem for backups. This may cause performance degradation during the backup process.
[20141204.131053]      [9523] /dev/vg/root (already configured quotas = 1).
[20141204.131053]      [9523] /dev/vg/tmp (already configured quotas = 0).
[20141204.131053]      [9523] /boot (already configured quotas = 0).
[20141204.131053]      [9523] Updating Quota Files......

 

[cPanelMichael]

The logs show that it's updating the quota files. How long does it stay at that point?

Thank you.

 

[s0lidsnake]

The logs show that it's updating the quota files. How long does it stay at that point?

Thank you.

I had cancelled it, then rebooted the server and seprately ran

/scripts/fixquotas -force

, at present it has been about 2 hours since it's running, and stuck at the same place as before

 

[cPanelMichael]

I had cancelled it, then rebooted the server and seprately ran

/scripts/fixquotas -force

, at present it has been about 2 hours since it's running, and stuck at the same place as before

Is the "/scripts/fixquotas" command that you are running separately taking 2+ hours, or is this part of the cPanel update taking that long?

Thank you.

 

[s0lidsnake]

seprately, I had also run kept it running with the for about an hour, then cancelled the update rebooted the server and ran it seprately(now it has been 2.5 hours btw and it's still running)

 

[cPanelMichael]

It's likely calculating the disk space quota and taking a while to complete due to either your server hardware or the amount of disk space occupied on your system. You should let this complete if you plan to use quotas on your system.

Thank you.

 

[s0lidsnake]

It's likely calculating the disk space quota and taking a while to complete due to either your server hardware or the amount of disk space occupied on your system. You should let this complete if you plan to use quotas on your system.

Thank you.

Is there anyway to skip this to continue the update?

- - - Updated - - -

 

[cPanelMichael]

You could temporarily disable quotas on your system and it should proceed normally. Did it ultimately fail to complete?

Thank you.