SOLVED cPanel fresh install stuck

[Linux_man]

Hello, i have installed cPanel lots of times, but i today in a new and fresh vps server with centOS 7, the installation is stuck at

-11 17:38:40 219 (DEBUG): Starting filelimits (via systemctl): [ OK ]
2017-04-11 17:38:40 219 (DEBUG): *** Done legacy_cfg_installer ***
2017-04-11 17:38:40 219 (DEBUG): *** Running import_old_support_cfg ***
2017-04-11 17:38:40 219 (DEBUG): *** Done import_old_support_cfg ***
2017-04-11 17:38:40 219 (DEBUG): *** Running corecleanup ***
2017-04-11 17:38:40 219 (DEBUG): *** Done corecleanup ***
2017-04-11 17:38:40 219 (DEBUG): *** Running install_cpaddons ***

its been now 25 minutes in that step, and no progress at all... its the first time it takes that long... so im not sure if it's any kind of issue or i just need to wait more...

thanks in advance for your help

 

[jamiepenner]

Yup, I've got the same thing happening here on an upgrade. Got one server done about an hour and now it's stuck in the same spot as you. Must be a server issue on their end.

 

[Atonium]

[root@ns2 ~]# tail /var/log/cpanel-install.log
2017-04-11 11:06:43  204 (DEBUG):           'systemctl list-dependencies [target]'.
2017-04-11 11:06:43  204 (DEBUG):
2017-04-11 11:06:43  204 (DEBUG):     filelimits        0:off   1:off   2:on    3:on    4:on    5:on    6:off
2017-04-11 11:06:43  204 (DEBUG):     Starting filelimits (via systemctl):  [  OK  ]
2017-04-11 11:06:43  204 (DEBUG):     *** Done legacy_cfg_installer ***
2017-04-11 11:06:43  204 (DEBUG):     *** Running import_old_support_cfg ***
2017-04-11 11:06:43  204 (DEBUG):     *** Done import_old_support_cfg ***
2017-04-11 11:06:43  204 (DEBUG):     *** Running corecleanup ***
2017-04-11 11:06:43  204 (DEBUG):     *** Done corecleanup ***
2017-04-11 11:06:43  204 (DEBUG):     *** Running install_cpaddons ***
[root@ns2 ~]#

Been stuck there for over 3 hours..

[root@ns2 ~]# free -h
              total        used        free      shared  buff/cache   available
Mem:           1.9G        435M        180M         23M        1.3G        1.4G
Swap:          2.0G        288K        2.0G
[root@ns2 ~]# cat /proc/cpuinfo
processor       : 0
vendor_id       : GenuineIntel
cpu family      : 6
model           : 42
model name      : Intel Xeon E312xx (Sandy Bridge)
stepping        : 1
microcode       : 0x1
cpu MHz         : 2599.998
cache size      : 4096 KB
physical id     : 0
siblings        : 1
core id         : 0
cpu cores       : 1
apicid          : 0
initial apicid  : 0
fpu             : yes
fpu_exception   : yes
cpuid level     : 13
wp              : yes
flags           : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 syscall nx rdtscp lm constant_tsc rep_good nopl xtopology eagerfpu pni pclmulqdq ssse3 cx16 sse4_1 sse4_2 x2apic popcnt tsc_deadline_timer aes xsave avx hypervisor lahf_lm arat xsaveopt
bogomips        : 5199.99
clflush size    : 64
cache_alignment : 64
address sizes   : 40 bits physical, 48 bits virtual
power management:

[root@ns2 ~]# ps aux | grep cpanel
root      2268  0.0  0.2  30220  4624 ?        S    11:04   0:00 /usr/local/cpanel/3rdparty/bin/perl /usr/local/cpanel/scripts/post_sync_cleanup --log=/var/cpanel/updatelogs/update.1491922994.log --pbar-start=30 --pbar-stop=55
root      2271  0.0  3.5 175692 70052 ?        S    11:04   0:00 /usr/local/cpanel/bin/taskrun
cpanelc+  2774  0.1  0.2  13136  4796 ?        Ss   11:06   0:21 /usr/local/cpanel/3rdparty/sbin/p0f -i any -u cpanelconnecttrack -d -s /var/cpanel/userhomes/cpanelconnecttrack/p0f.socket less 400 and not dst port 80 and not dst port 443 and tcp[13] & 8==0
root      3201  0.0  0.1  26420  2644 ?        S    11:06   0:00 /usr/local/cpanel/3rdparty/bin/perl /usr/local/cpanel/bin/install_cpaddons
root      3202  0.0  1.5  82844 30324 ?        S    11:06   0:00 /usr/local/cpanel/whostmgr/docroot/cgi/cpaddons.pl
root      3205  0.0  0.8  68316 16040 ?        S    11:06   0:00 /usr/local/cpanel/3rdparty/bin/perl /usr/local/cpanel/scripts/cpanelsync --signed=1 httpupdate.cpanel.net /cpanelsync/cpaddons/cPAddonsMD5 /usr/local/cpanel/cpaddons/cPAddonsMD5
root      8117  0.0  0.0 112648   964 pts/0    R+   14:23   0:00 grep --color=auto cpanel
root     29801  0.0  2.6 111948 53500 tty1     S+   10:44   0:12 /usr/local/cpanel/scripts/cpanel_initial_install
[root@ns2 ~]#

I have access to hostname:2087 but the install has been stuck there for over 3 hours. This is the first time I've installed on a VPS but I didn't think it'd take as long as it is. Anyone have any suggestions or tips? Is it normal? Should I just wait longer?

 

[jamiepenner]

This is definitely not normal.

 

[cPanelMichael]

Hello,

I've opened a case with our System Administration team to report this issue. We'll update this thread with more information as it becomes available.

Thank you.

 

[Linux_man]

Thank god (and sorry for that) i'm not alone with the issue... i already tried reinstalling from zero even the OS 3 times now just to check... but still the same, stuck in the same place... hopefully this can be resolved soon...

 

[jvandellen]

I am having the exact same issue. I've got two installs both locked up there. It appears that the cpaddon server is currently set to locked. http://httpupdate.cpanel.net/cpanelsync/cpaddons/cPAddonsMD5/.cpanelsync.lock

 

[jamiepenner]

I am having the exact same issue. I've got two installs both locked up there. It appears that the cpaddon server is currently set to locked. http://httpupdate.cpanel.net/cpanelsync/cpaddons/cPAddonsMD5/.cpanelsync.lock

That usually happens if they are updating the server on their end but this definitely seems out of sorts and way too long for them.

 

[jvandellen]

Am I going to need to restart these installs?

 

[cPanelMichael]

Hello,

Our System Administration team has fixed the issue with the update mirrors, however the changes could take a few minutes to fully sync. Please wait a few more minutes and let us know if the installation continues to hang.

Thank you.

 

[Atonium]

Am I going to need to restart these installs?

I'm an absolute noob regarding cPanel but if the problem is truly is a problem with one of their servers and the "Running install_cpaddons" hasn't timed out for me by now, I'd imagine the installation will continue when access to the server is restored.

 

[jamiepenner]

I killed off my update process since it was still stuck at that stage. Ran the update again and it worked fine (thought it was hanging again but got going after about 10 seconds)....

 

[Linux_man]

yup problem solved, i just checked and cpanel finished the install, thanks a lot you are the bests...