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cPanel goes blank ???

Discussion in 'General Discussion' started by furkamania, Jul 11, 2010.

  1. furkamania

    furkamania Member

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    Hello all,

    i am new to this forum desperately seeking for help.I work for a Web Hosting Company which hosts many domains.We dont give access to the clients,one of our client asked for his statistics and i was trying to access his cPanel but page goes blank.All other client cPanels are working fine.

    my diagnosis lead me to this error in the cPanel error log


    ******************************

    [2010-07-11 13:56:16 -0400] panic [cpanel] get_handle() called before initcp() at /usr/local/cpanel/Cpanel/Locale/Utils/User.pm line 28
    Cpanel::Locale::Utils::User::init_cpdata_keys() called at /usr/local/cpanel/Cpanel.pm line 175
    Cpanel::initcp(Cpanel=HASH(0xbf969d0)) called at cpanel line 276
    panic [cpanel] get_handle() called before initcp()
    exit level [panic]

    ******************************



    i have tried /scripts/upcp -force but it doesnt fix the problem.Please keep in mind that FTP and Website are working just fine but only problem is that i am not able to login to cPanel it goes blank.


    All other client cPanels are ok...


    Please guide i would really appreciate any help...

    Thanks
     
  2. Miraenda

    Miraenda Well-Known Member

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    Try moving /var/cpanel/users.cache/username where username is the cPanel username of this account:

    Code:
    mv /var/cpanel/users.cache/username /root
    If this does not correct the issue, please open a ticket with cPanel in WHM > Support Center > Contact cPanel area.
     
  3. furkamania

    furkamania Member

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    thankyou so very much...it worked =)

    spent around 3 days trying to solve this stupid error :P

    thanks again.
     
  4. Miraenda

    Miraenda Well-Known Member

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    You are very welcome. I'm glad it worked! :)
     
  5. supportive

    supportive Registered

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    Hi there,

    I'm having the same issue for all the accounts. I could resolve the issue by moving . username from /var/cpanel/users.cache/ to /root/ for a single account. But the issue appears for all the accounts on the server. Is there a permanent fix for this?
     
  6. jandafields

    jandafields Well-Known Member

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    Same problem here! I am having to delete the user cache for EVERYONE! This is probably from a recent cpanel update? I'm on the newest current.
     
  7. cPanelNick

    cPanelNick Administrator
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    We will be adding a check / auto fix for this condition in the next 11.28 update. (This should be later today)
     
  8. garrettp

    garrettp Well-Known Member
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    Please do. All 11.28.4-CURRENT boxes I have encountered so far today have had this issue. Webmail is affected as well.

    The above solution does work for the interim, however.
     
  9. jaarons

    jaarons Registered

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    You can also modify an account (without changing anything) or even edit & save the package assigned to that user to clear up this issue.

    We have modified our packages on all servers as it appears to be the quickest fix.
     
  10. garrettp

    garrettp Well-Known Member
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    I believe that also works because it clears the user cache, just as the instructions above are.
     
  11. tkg

    tkg Member

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    Wildcard fix worked for me

    This resolved the problem on my server for all affected users:

    cd /var/cpanel/users.cache/

    ls
    (result was a listing of all usernames)

    mv * /root
     
  12. cPanelNick

    cPanelNick Administrator
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    This should now be automatically repaired when running 11.28.5 (just released)
     
  13. jandafields

    jandafields Well-Known Member

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    Yep, I just ran upcp --force. It fixed it.
     
  14. KobrAs

    KobrAs Registered

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    Hello, 11.28.5 did the fix for a while, but after I log in on webmail (squirrelmail), close the browser, and then open the browser and try to login, the issue with blank page comes back again.
    Deleting the cache files is a temporary fix.

    Any others that meet the same problem ?
     
  15. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Please open a ticket for this issue. The webmail blank page bug is an entirely different bug over the cPanel blank page one. You can open the ticket using the link in my signature or using WHM > Support Center > Contact cPanel
     
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