Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

cPanel Graceful Reboot Error

Discussion in 'General Discussion' started by Jallekobber, May 15, 2018 at 2:47 PM.

  1. Jallekobber

    Jallekobber Member

    Joined:
    Jul 12, 2012
    Messages:
    23
    Likes Received:
    2
    Trophy Points:
    3
    cPanel Access Level:
    Root Administrator
    Hello,

    Since I installed cPanel / WHM on my CentOS 7 VPS I've had the problem where I have to gracefully reboot the server through WHM becase of updates. Everytime I update and click graceful restart, the server wont come up for at least an hour until I hard reboot it manually.

    My question is, where do I start looking for errors and what could be the causes?

    Thank you in advance.

    Regards,
    Jake
     
  2. cPanelLauren

    cPanelLauren Forums Analyst
    Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    836
    Likes Received:
    62
    Trophy Points:
    103
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Hi Jake,


    I would personally start with the cPanel error logs and messages. They can be found at:

    /usr/local/cpanel/logs/error_log
    and
    /var/log/messages

    respectively.

    If you don't find anything useful in either log file I would suggest opening a ticket using the link in my signature.


    Thanks!
     
  3. dstana

    dstana Active Member

    Joined:
    Jul 6, 2016
    Messages:
    27
    Likes Received:
    4
    Trophy Points:
    3
    Location:
    Phoenix, AZ
    cPanel Access Level:
    Root Administrator
    See if you can get the equivalent of serial console access, then reboot the server and watch it come up. You should easily see where it gets hung up at.
     
  4. Jallekobber

    Jallekobber Member

    Joined:
    Jul 12, 2012
    Messages:
    23
    Likes Received:
    2
    Trophy Points:
    3
    cPanel Access Level:
    Root Administrator
    So I in the meantime I was busy reinstalling my VPS to solve the problem as I got sick of not having my server online. After reinstalling OS, cPanel / WHM and the necessary modules/packages the server still gets stuck when gracefully rebooting.

    I waited 8 hours to see if the server needed time until I hard rebooted and it worked. I have the logs but the size of the file is too big to upload to Hastebin og Pastebin. I see quite a lot of errors but unsure what exactly they mean.

    I've created a ticket in the support department to see if they can help with the problem.

    I have pasted some of the code in hastebin so you can see the errors I'm receiving:
    hastebin
    hastebin

    Thank you.

    Regards,
    Jake.
     
  5. cPanelLauren

    cPanelLauren Forums Analyst
    Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    836
    Likes Received:
    62
    Trophy Points:
    103
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Hi @Jallekobber


    Can you update this thread with the ticket ID so I can follow up with it?
     
  6. Jallekobber

    Jallekobber Member

    Joined:
    Jul 12, 2012
    Messages:
    23
    Likes Received:
    2
    Trophy Points:
    3
    cPanel Access Level:
    Root Administrator
    Yes Here is my Ticket ID: 9563021

    Thank you so much!
     
  7. cPanelLauren

    cPanelLauren Forums Analyst
    Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    836
    Likes Received:
    62
    Trophy Points:
    103
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Thanks @Jallekobber

    The ticket is currently marked as an emergency because of that it should get picked up pretty quickly. I'll update here with any further updates on the ticket.

    Thanks!
     
Loading...

Share This Page