Cpanel::Gzip error when trying to run cpbackup

[kisonay]

Last night when backups were supposed to run I got the following email:

Undefined subroutine &Cpanel::Gzip::Config::load_gzipcfg called at /usr/local/cpanel/scripts/cpbackup line 141.

To confirm there was a problem I SSH to the server and ran the following:

[email protected] [~]#  /scripts/cpbackup
Undefined subroutine &Cpanel::Gzip::Config::load_gzipcfg called at /usr/local/cpanel/scripts/cpbackup line 141.

I ran /scripts/upcp --force without success.

How can I restore the &Cpanel::Gzip::Config::load_gzipcfg subroutine?

 

[Infopro]

You might want to open a ticket to cPanel Support about this. A new backup system was added recently to EDGE and CURRENT.

 

[kisonay]

You might want to open a ticket to cPanel Support about this. A new backup system was added recently to EDGE and CURRENT.

OK, will do that now.

This is a new VPS and backups did run correctly the night before last. the Legacy backup system has never been used.

Thanks
Brian

 

[cPanelKenneth]

From your error message, and looking at scripts/cpbackup in 11.38, it sounds like your cpbackup script was note updated to the latest version. You might have an error in the update (check the update logs at /var/cpanel/updatelogs) or your cpbackup script might be exclude from updates (check /etc/cpanelsync.exclude).

The cpbackup script in 11.38 does not use Cpanel::Gzip::Config::load_gzipcfg.

 

[kisonay]

From your error message, and looking at scripts/cpbackup in 11.38, it sounds like your cpbackup script was note updated to the latest version. You might have an error in the update (check the update logs at /var/cpanel/updatelogs) or your cpbackup script might be exclude from updates (check /etc/cpanelsync.exclude).

The cpbackup script in 11.38 does not use Cpanel::Gzip::Config::load_gzipcfg.

Yes, Sean was able to help me with my support ticket.

It turns out (unbeknownst to me) that cpbackup was on the exclude update list so even though I was running /scripts/upcp --force the cpbackup script was not being updated.