Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Cpanel::Gzip error when trying to run cpbackup

Discussion in 'Data Protection' started by kisonay, May 17, 2013.

  1. kisonay

    kisonay Member

    Joined:
    Mar 21, 2013
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Last night when backups were supposed to run I got the following email:

    Code:
    Undefined subroutine &Cpanel::Gzip::Config::load_gzipcfg called at /usr/local/cpanel/scripts/cpbackup line 141.
    To confirm there was a problem I SSH to the server and ran the following:

    Code:
    root@s1 [~]#  /scripts/cpbackup
Undefined subroutine &Cpanel::Gzip::Config::load_gzipcfg called at /usr/local/cpanel/scripts/cpbackup line 141.
    I ran /scripts/upcp --force without success.

    How can I restore the &Cpanel::Gzip::Config::load_gzipcfg subroutine?
     
    #1 kisonay, May 17, 2013
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,338
    Likes Received:
    402
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    You might want to open a ticket to cPanel Support about this. A new backup system was added recently to EDGE and CURRENT.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 Infopro, May 17, 2013
  3. kisonay

    kisonay Member

    Joined:
    Mar 21, 2013
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    OK, will do that now.

    This is a new VPS and backups did run correctly the night before last. the Legacy backup system has never been used.

    Thanks
    Brian
     
    #3 kisonay, May 17, 2013
  4. cPanelKenneth

    cPanelKenneth cPanel Development
    Staff Member

    Joined:
    Apr 7, 2006
    Messages:
    4,563
    Likes Received:
    42
    Trophy Points:
    308
    cPanel Access Level:
    Root Administrator
    From your error message, and looking at scripts/cpbackup in 11.38, it sounds like your cpbackup script was note updated to the latest version. You might have an error in the update (check the update logs at /var/cpanel/updatelogs) or your cpbackup script might be exclude from updates (check /etc/cpanelsync.exclude).

    The cpbackup script in 11.38 does not use Cpanel::Gzip::Config::load_gzipcfg.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelKenneth, May 17, 2013
  5. kisonay

    kisonay Member

    Joined:
    Mar 21, 2013
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Yes, Sean was able to help me with my support ticket.

    It turns out (unbeknownst to me) that cpbackup was on the exclude update list so even though I was running /scripts/upcp --force the cpbackup script was not being updated.
     
    #5 kisonay, May 17, 2013
(You must log in or sign up to post here.)
Loading...
Similar Threads - Cpanel Gzip error
  1. cPanelMichael

    cPanel & WHM 76 - Known Issues

    cPanelMichael, Sep 20, 2018 at 12:30 PM, in forum: General Discussion
    Replies:
    0
    Views:
    19
    cPanelMichael
    Sep 20, 2018 at 12:30 PM
  2. stu567blue

    New Thread Traffic coming from cPanel Login referral

    stu567blue, Sep 20, 2018 at 11:37 AM, in forum: General Discussion
    Replies:
    0
    Views:
    17
    stu567blue
    Sep 20, 2018 at 11:37 AM
  3. speckados

    New Thread Understanding the cPanel and Webmail access logs

    speckados, Sep 20, 2018 at 9:43 AM, in forum: E-mail Discussion
    Replies:
    1
    Views:
    27
    24x7server
    Sep 20, 2018 at 10:46 AM
  4. Elizabeta

    New Thread POP3 protocols on cPanel

    Elizabeta, Sep 20, 2018 at 8:13 AM, in forum: General Discussion
    Replies:
    1
    Views:
    16
    Elizabeta
    Sep 20, 2018 at 8:24 AM
  5. Matthew Utzig

    How do I include a php file on a different cpanel account?

    Matthew Utzig, Sep 19, 2018 at 5:50 PM, in forum: cPanel Developers
    Replies:
    1
    Views:
    27
    cPanelMichael
    Sep 19, 2018 at 6:33 PM

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice