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cPanel Hostname Doesn't Open

Discussion in 'Bind/DNS/Nameserver' started by zalocus, Apr 30, 2017.

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  1. zalocus

    zalocus Active Member

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    Hello i have a WHM/Cpanel installation and everything works fine when i login with my IP adress:2087 but i am using WHMCS and when i add a cpanel server to a client it redirects me to my hostname https://shv1.example.com:2087/ This is OK for me i want to open the Clients Cpanel with the hostnames but my problem is this dont work i get an "DNS_PROBE_FINISHED_NXDOMAIN" ERROR

    So i ad in WHM A entry yesterday for my Hostname but again it will not open, so my problem is with IP it works with https://shv1.example.com:2087/ not!

    Can anyone Help me here?

    greets
     
    #1 zalocus, Apr 30, 2017
    Last edited by a moderator: Apr 30, 2017
  2. Eminds

    Eminds Well-Known Member

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    #2 Eminds, Apr 30, 2017
  3. 24x7server

    24x7server Well-Known Member

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    Hi,

    You said that you are using https://shv1.example.com:2087/, so can you try pinging this particular FQDN and see if it is resolving to the correct IP that you have set A record for. If the A record is not propagated, you will not be able to use it with this FQDN..
     
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    #3 24x7server, May 1, 2017
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Have you created a cPanel account for "example.com" on the cPanel server? If not, you'd need to ensure "example.com" uses name servers associated with the cPanel server, and a DNS zone for it exists on the system. Otherwise, if the DNS for this domain name is handled on a remote name server, you'd have to manually add the "A" record for the server's hostname on the remote name server.

    Thank you.
     
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    #4 cPanelMichael, May 2, 2017
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