cPanel Hostname Doesn't Open

[zalocus]

Hello i have a WHM/Cpanel installation and everything works fine when i login with my IP adress:2087 but i am using WHMCS and when i add a cpanel server to a client it redirects me to my hostname https://shv1.example.com:2087/ This is OK for me i want to open the Clients Cpanel with the hostnames but my problem is this dont work i get an "DNS_PROBE_FINISHED_NXDOMAIN" ERROR

So i ad in WHM A entry yesterday for my Hostname but again it will not open, so my problem is with IP it works with https://shv1.example.com:2087/ not!

Can anyone Help me here?

greets

 

[Eminds]

Hello,

Make sure the DNS zone has correct A entry for the hostname and try going through the below documentation

Tweak Settings - Redirection - Documentation - cPanel Documentation

 

[24x7server]

Hi,

You said that you are using https://shv1.example.com:2087/, so can you try pinging this particular FQDN and see if it is resolving to the correct IP that you have set A record for. If the A record is not propagated, you will not be able to use it with this FQDN..

 

[cPanelMichael]

Hello,

Have you created a cPanel account for "example.com" on the cPanel server? If not, you'd need to ensure "example.com" uses name servers associated with the cPanel server, and a DNS zone for it exists on the system. Otherwise, if the DNS for this domain name is handled on a remote name server, you'd have to manually add the "A" record for the server's hostname on the remote name server.

Thank you.