Cpanel inaccessible - VPS installation on OVH

Operating System & Version
11.100.0.11
cPanel & WHM Version
7

Vintsi

Registered
Mar 8, 2022
2
1
3
Madagascar
cPanel Access Level
Root Administrator
Hello everyone,

We have just bought a VPS hosting on OVH. We started to follow the first steps of the documentation (change the password and the port number for the SSH through putty). However, we can't access Cpanel (please, see screenshots) via its url, which was in the email sent by OVH.

I tried to generate a new url, but it still doesn't work.

Any idea please ?

Best regards,
 

Attachments

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
12,499
1,971
363
cPanel Access Level
Root Administrator
Hey there! Are the cPanel ports open on the server's firewall? That would be the most likely explanation for why cPanel is installed but not accessible. We have a guide that lists the required ports here:


Can you check that and see if that is the issue?
 

quietFinn

Well-Known Member
Feb 4, 2006
1,707
353
438
Finland
cPanel Access Level
Root Administrator
Did you try to connect using the IP addres of your VPS?
http://<IP_Address_of_your_VPS>/whm
 

Vintsi

Registered
Mar 8, 2022
2
1
3
Madagascar
cPanel Access Level
Root Administrator
Hi guys, thank you for your answers, and sorry for the late response.

Did you try to connect using the IP addres of your VPS?
http://<IP_Address_of_your_VPS>/whm
Unfortunately it didn't work.

Are the cPanel ports open on the server's firewall?
We didn't check this side. But instead, we decided to reinstall the entire VPS from the OVH Dashboard, so I can't tell if that was the real issue.

And now we can successfully access WHM and Cpanel.

Thank you all.