The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

cPanel install keeps failing

Discussion in 'General Discussion' started by skhasky, Apr 23, 2014.

  1. skhasky

    skhasky Member

    Joined:
    Apr 23, 2014
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    DataCenter Provider
    Hi Forum!

    I have tried every which way possible over the past 24 hours and I keep failing to get cPanel WHM installed. I have used the downloadable ISO, installed using sh latest on CentOS 6.1 through 6.5 numerous times. Every single time I am stopped with the exact same error:
    Code:
    [20140423.190019] E Error downloading /cpanelsync/11.42.1.12/cpanel/bin/perlmodules:
    [20140423.190019] 0
    [20140423.190019] The Administrator will be notified to review this output when this script completes
    [20140423.190019] E Detected events which require user notification during updatenow. Will send iContact the log
    Notification => root@cpanel1.domain.com via EMAIL [level => 1]
    Cpanel::iContact: icontact /usr/sbin/sendmail is not executable by 0
    [20140423.190019] Removing staged files and directories for binaries/linux-x86_64, cpanel
    [20140423.190020] Removing staged files and directories for x3
    [20140423.190021] Removing staged files and directories for x3mail
    Can't exec "/usr/local/cpanel/scripts/cpanel_initial_install": No such file or directory at /home/cPanelInstall/selfgz11634/install line 146.
    2014-04-23 19:00:21 148 (FATAL): Failure to exec /usr/local/cpanel/scripts/cpanel_initial_install
    The attempt here is to install cPanel as a VM on XenServer 6.2. I have tried both with and without tools installed, and I have installed perl via "yum install perl" each time.

    Any suggestions?

    Thanks!
     
  2. vanessa

    vanessa Well-Known Member
    PartnerNOC

    Joined:
    Sep 26, 2006
    Messages:
    817
    Likes Received:
    22
    Trophy Points:
    18
    Location:
    Virginia Beach, VA
    cPanel Access Level:
    DataCenter Provider
    Can you maybe pastein the full output of the installation for cPanel?
     
  3. skhasky

    skhasky Member

    Joined:
    Apr 23, 2014
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    DataCenter Provider
    Yikes - it's thousands of lines of output.... I'm not sure the forum would permit it :(
     
  4. vanessa

    vanessa Well-Known Member
    PartnerNOC

    Joined:
    Sep 26, 2006
    Messages:
    817
    Likes Received:
    22
    Trophy Points:
    18
    Location:
    Virginia Beach, VA
    cPanel Access Level:
    DataCenter Provider
    Pastebin, or post as attachment.
     
  5. skhasky

    skhasky Member

    Joined:
    Apr 23, 2014
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    DataCenter Provider
    Ahh - I see ! Here it is :)

    Thanks for your time!
     

    Attached Files:

  6. vanessa

    vanessa Well-Known Member
    PartnerNOC

    Joined:
    Sep 26, 2006
    Messages:
    817
    Likes Received:
    22
    Trophy Points:
    18
    Location:
    Virginia Beach, VA
    cPanel Access Level:
    DataCenter Provider
    It starts to fail during the download - is it possible that your server is running out of disk space or inodes? After you run the script and it fails, do:

    Code:
    df -h
    df -i
    
     
  7. skhasky

    skhasky Member

    Joined:
    Apr 23, 2014
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    DataCenter Provider
    I gave it 20GB, thinking it was enough.....
    Here's the output immediately after a failure:

    Code:
    [root@cpanel1 log]# df -h
    Filesystem            Size  Used Avail Use% Mounted on
    /dev/mapper/vg_cpanel1-lv_root
                           18G  2.1G   15G  13% /
    tmpfs                 935M     0  935M   0% /dev/shm
    /dev/xvda1            485M   57M  403M  13% /boot
    /dev/xvdd             618M  618M     0 100% /media
    [root@cpanel1 log]# df -i
    Filesystem            Inodes IUsed   IFree IUse% Mounted on
    /dev/mapper/vg_cpanel1-lv_root
                         1148304 64864 1083440    6% /
    tmpfs                 239267     1  239266    1% /dev/shm
    /dev/xvda1            128016    44  127972    1% /boot
    /dev/xvdd                  0     0       0     - /media
    [root@cpanel1 log]#
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Feel free to open a support ticket using the link in my signature so we can assist you with the installation. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  9. skhasky

    skhasky Member

    Joined:
    Apr 23, 2014
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    DataCenter Provider
    Thanks Michael,

    Unfortunately I cannot open a support ticket, as it requires me to enter a Support Access ID (which i cannot get because I am unable to install cPanel to begin with)...
    It's odd though - I've installed cPanel dozens of times over the years with no issues whatsoever. I did an install with the current ISO last week on VMWare without a hiccup, but the exact same ISO on Xenserver 6.2 just blows up time after time ...
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Depending on how far the installation proceeded, you could obtain a support access ID via the command line:

    Code:
    /usr/local/cpanel/cpanel -S
    Otherwise, you can send an e-mail to csATcpanel.net. That will create a ticket in our customer service department, and they will send the ticket to support.

    Thank you.
     
  11. skhasky

    skhasky Member

    Joined:
    Apr 23, 2014
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    DataCenter Provider
    Emailed em - thanks!
     
  12. skhasky

    skhasky Member

    Joined:
    Apr 23, 2014
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    DataCenter Provider
    Update: For anyone else experiencing an issue where install fails at the download of the following file
    /http://httpupdate.cpanel.net/cpanelsync/11.42.1.12/cpanel/bin/perlmodules.bz2

    If you are running SonicWall SonicOS 5.9 or higher with Intrusion Prevention enabled, you must enable the IPS Exclusions list and add cPanel's public IP addresses to it (or temporarily disable IP) in order to install cPanel. It appears that SonicWall sees this file as a medium-risk threat and by default blocks it.

    Skip
     
  13. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
Loading...

Share This Page