skhasky

Member
Apr 23, 2014
7
0
1
cPanel Access Level
DataCenter Provider
Hi Forum!

I have tried every which way possible over the past 24 hours and I keep failing to get cPanel WHM installed. I have used the downloadable ISO, installed using sh latest on CentOS 6.1 through 6.5 numerous times. Every single time I am stopped with the exact same error:
Code:
[20140423.190019] E Error downloading /cpanelsync/11.42.1.12/cpanel/bin/perlmodules:
[20140423.190019] 0
[20140423.190019] The Administrator will be notified to review this output when this script completes
[20140423.190019] E Detected events which require user notification during updatenow. Will send iContact the log
Notification => [email protected] via EMAIL [level => 1]
Cpanel::iContact: icontact /usr/sbin/sendmail is not executable by 0
[20140423.190019] Removing staged files and directories for binaries/linux-x86_64, cpanel
[20140423.190020] Removing staged files and directories for x3
[20140423.190021] Removing staged files and directories for x3mail
Can't exec "/usr/local/cpanel/scripts/cpanel_initial_install": No such file or directory at /home/cPanelInstall/selfgz11634/install line 146.
2014-04-23 19:00:21 148 (FATAL): Failure to exec /usr/local/cpanel/scripts/cpanel_initial_install
The attempt here is to install cPanel as a VM on XenServer 6.2. I have tried both with and without tools installed, and I have installed perl via "yum install perl" each time.

Any suggestions?

Thanks!
 

skhasky

Member
Apr 23, 2014
7
0
1
cPanel Access Level
DataCenter Provider
I gave it 20GB, thinking it was enough.....
Here's the output immediately after a failure:

Code:
[[email protected] log]# df -h
Filesystem            Size  Used Avail Use% Mounted on
/dev/mapper/vg_cpanel1-lv_root
                       18G  2.1G   15G  13% /
tmpfs                 935M     0  935M   0% /dev/shm
/dev/xvda1            485M   57M  403M  13% /boot
/dev/xvdd             618M  618M     0 100% /media
[[email protected] log]# df -i
Filesystem            Inodes IUsed   IFree IUse% Mounted on
/dev/mapper/vg_cpanel1-lv_root
                     1148304 64864 1083440    6% /
tmpfs                 239267     1  239266    1% /dev/shm
/dev/xvda1            128016    44  127972    1% /boot
/dev/xvdd                  0     0       0     - /media
[[email protected] log]#
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
Hello :)

Feel free to open a support ticket using the link in my signature so we can assist you with the installation. You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

skhasky

Member
Apr 23, 2014
7
0
1
cPanel Access Level
DataCenter Provider
Thanks Michael,

Unfortunately I cannot open a support ticket, as it requires me to enter a Support Access ID (which i cannot get because I am unable to install cPanel to begin with)...
It's odd though - I've installed cPanel dozens of times over the years with no issues whatsoever. I did an install with the current ISO last week on VMWare without a hiccup, but the exact same ISO on Xenserver 6.2 just blows up time after time ...
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
Depending on how far the installation proceeded, you could obtain a support access ID via the command line:

Code:
/usr/local/cpanel/cpanel -S
Otherwise, you can send an e-mail to csATcpanel.net. That will create a ticket in our customer service department, and they will send the ticket to support.

Thank you.
 

skhasky

Member
Apr 23, 2014
7
0
1
cPanel Access Level
DataCenter Provider
Update: For anyone else experiencing an issue where install fails at the download of the following file
/http://httpupdate.cpanel.net/cpanelsync/11.42.1.12/cpanel/bin/perlmodules.bz2

If you are running SonicWall SonicOS 5.9 or higher with Intrusion Prevention enabled, you must enable the IPS Exclusions list and add cPanel's public IP addresses to it (or temporarily disable IP) in order to install cPanel. It appears that SonicWall sees this file as a medium-risk threat and by default blocks it.

Skip
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
I am happy to see the issue is now resolved. Thank you for updating us with the outcome.