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cPanel installation fails

Discussion in 'General Discussion' started by jwalker1, Nov 12, 2014.

  1. jwalker1

    jwalker1 Registered

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    Hi,

    I'm not sure what the error in the attached log means and how to fix it.
    Inside the attached zip there is a txt file.

    Thanks.
     

    Attached Files:

    #1 jwalker1, Nov 12, 2014
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you post a snippet of the error message directly to this post in CODE tags?

    Thank you.
     
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    #2 cPanelMichael, Nov 12, 2014
  3. jwalker1

    jwalker1 Registered

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    Code:
    [20141110.193640] 	installing package cpanel-perl-514-App-Nopaste-0.96-1.cp1146.x86_64 needs 826MB on the / filesystem\
[20141110.193640] 	installing package cpanel-perl-514-Cpanel-Class-v1.0.6-1.cp1146.x86_64 needs 826MB on the / filesystem\
[20141110.193640] 	installing package cpanel-perl-514-Config-Simple-4.58-1.cp1146.x86_64 needs 826MB on the / filesystem\
[20141110.193640]   see http://go.cpanel.net/rpmcheckfailed for more information\
[20141110.193640]   The Administrator will be notified to review this output when this script completes\
[20141110.193640] E Detected events which require user notification during updatenow. Will send iContact the log\
info [updatenow] upcp Notification => ****@****** via EMAIL [level => 1]\
/usr/sbin/sendmail: error while loading shared libraries: libmysqlclient.so.15: cannot open shared object file: No such file or directory\
Cpanel::iContact: icontact broken pipe\
Cpanel::iContact: icontact broken pipe\
[20141110.193640]   Removing staged files and directories for x3mail\
[20141110.193640]   Removing staged files and directories for x3\
[20141110.193642]   Removing staged files and directories for binaries/linux-c5-x86_64, cpanel\
Can't exec "/usr/local/cpanel/scripts/cpanel_initial_install": No such file or directory at /home/cPanelInstall/selfgz12377/install line 146.\
2014-11-10 19:36:46  148 (FATAL): Failure to exec /usr/local/cpanel/scripts/cpanel_initial_install\
Removing /root/installer.lock\
    full version of the logfile in .txt:
    [removed]
     
    #3 jwalker1, Nov 16, 2014
    Last edited by a moderator: Nov 17, 2014
  4. cPanelJared

    cPanelJared Technical Analyst

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    I noticed that you posted several times, but you did not see your replies because they were moderated. I approved your first reply and deleted the duplicates. I apologize for any confusion.

    Please avoid linking to external sites to provide log output or screenshots. You can include a file containing log output as an attachment to your reply.

    To address the problem you have experienced, it the log snippet you provided indicates that your server may be running out of disk space during the cPanel update, which will prevent it from installing or updating the RPM packages that are mentioned. The cPanel update process will stop if less than 1.6GB is available, but that is a minimum and it can take much more than that to finish an update.

    We would be happy to look at this directly and determine if a lack of space is indeed the root of the problem, or if it is caused by something else, if you would like to submit a ticket. There is no charge to submit a ticket, and the link to do so is in my signature.
     
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    #4 cPanelJared, Nov 17, 2014
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