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cPanel Installation Issue

Discussion in 'General Discussion' started by robputt796, Apr 9, 2013.

  1. robputt796

    robputt796 Member

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    Hi,

    I am currently installing cPanel on a new server, it is running several OpenVZ virtual machines, I created a seperate OpenVZ VM for cPanel using the CentOS 6.4 x86_64 template from OpenVZ. I then logged in and ran the sanity checks described by the install docs (disable SeLinux, Iptables, remove relevant RPMs, install Perl). I then downloaded the latest script to /home and ran it, however part way through the install the following happens:

    Code:
    warn [updatenow] Cpanel::LoadModule:: Failed to load module File::Copy::Recursive - Can't locate File/Copy/Recursive.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /usr/local/cpanel/perl) at (eval 25) line 1.
BEGIN failed--compilation aborted at (eval 25) line 1.

warn [updatenow] Cpanel::LoadModule:: Failed to load module File::Copy::Recursive - Can't locate File/Copy/Recursive.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /usr/local/cpanel/perl) at (eval 26) line 1.
BEGIN failed--compilation aborted at (eval 26) line 1.

warn [updatenow] Cpanel::LoadModule:: Failed to load module File::Copy::Recursive - Can't locate File/Copy/Recursive.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /usr/local/cpanel/perl) at (eval 27) line 1.
BEGIN failed--compilation aborted at (eval 27) line 1.

warn [updatenow] Cpanel::LoadModule:: Failed to load module File::Copy::Recursive - Can't locate File/Copy/Recursive.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /usr/local/cpanel/perl) at (eval 28) line 1.
BEGIN failed--compilation aborted at (eval 28) line 1.

warn [updatenow] Cpanel::LoadModule:: Failed to load module File::Copy::Recursive - Can't locate File/Copy/Recursive.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /usr/local/cpanel/perl) at (eval 29) line 1.
BEGIN failed--compilation aborted at (eval 29) line 1.

[20130409.071021]   Checking that the RPM DB is OK...
[20130409.071021]   glibc-2.12-1.107.el6.x86_64
[20130409.071021]   glibc-2.12-1.107.el6.i686
[20130409.071021]   OK: RPM DB is responding to queries
[20130409.071021]   Testing if rpm_is_working RPM is installed
[20130409.071021]   package rpm_is_working is not installed
[20130409.071021]   Trying to install the RPM from httpupdate
[20130409.071021]   Testing if it's possible to install a simple RPM
[20130409.071021]   Retrieving [url]http://httpupdate.cpanel.net/RPM/rpm_is_working-1.0-0.noarch.rpm[/url]
[20130409.071021]   Preparing...                ##################################################
[20130409.071021]   rpm_is_working              ##################################################
[20130409.071021]   Now removing the RPM
Cpanel::iContact: icontact /usr/sbin/sendmail is not executable by 0
[20130409.071021] ***** FATAL: An attempt to up/downgrade to 11.36.0.21 was blocked. Please review blockers.
[20130409.071021]   The Administrator will be notified to review this output when this script completes
[20130409.071021] E Detected events which require user notification during updatenow. Will send iContact the log
Cpanel::iContact: icontact /usr/sbin/sendmail is not executable by 0
Can't exec "/usr/local/cpanel/scripts/cpanel_initial_install": No such file or directory at /home/cPanelInstall/selfgz1231/install line 152.
2013-04-09 07:10:21  154 (FATAL): Failure to exec /usr/local/cpanel/scripts/cpanel_initial_install
Removing /root/installer.lock
[root@prvwww001 home]#
    Is the file not being there due to the missing Perl modules, and if so how can I fix this?

    Regards,

    robputt796
     
    #1 robputt796, Apr 9, 2013
  2. weby

    weby Registered

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    If any solution was found, feel polite to let us know also.

    ***EDIT***: we believe we found something here. Try increasing the vps limits and retry installation for cPanel. Seems it's working. The installation is running now.
     
    #2 weby, Apr 26, 2013
    Last edited: Apr 26, 2013
  3. sonicthoughts

    sonicthoughts Well-Known Member

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    I ran into the same issue. Openvz VPS with 1GM + 1G Swamp on fresh centos w/ minimal 6.4 and yum update. trial license.
     
    #3 sonicthoughts, Jul 12, 2013
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Is your network provider/data center/VPS node using a proxy, firewall, or any kind of filtering? I have seen previous cases with similar errors where this was the cause of the problem. Also, have you checked /proc/user_beancounters to confirm there are no fail counts for any of the VPS limits?

    Thank you.
     
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    #4 cPanelMichael, Jul 12, 2013
  5. sonicthoughts

    sonicthoughts Well-Known Member

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    No proxy/firewall. Beancounter showed no failcount. Note high end machine 4 core / SSD.
     
    #5 sonicthoughts, Jul 12, 2013
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Could you open a support ticket so we can take a closer look? You can open a ticket via:

    Submit A Ticket

    You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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    #6 cPanelMichael, Jul 15, 2013
  7. diablx

    diablx Registered

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    Well I had the same setup and problem and I just did install the missing perl module with yum.

    yum install perl-File*

    This did the trick
     
    #7 diablx, Dec 4, 2013
  8. markhard

    markhard Well-Known Member

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    i'm getting the same error:

    Code:
    warn [updatenow] Cpanel::LoadModule:: Failed to load module File::Copy::Recursive - Can't locate File/Copy/Recursive.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /usr/local/cpanel/perl) at (eval 20) line 1.
BEGIN failed--compilation aborted at (eval 20) line 1.

warn [updatenow] Cpanel::LoadModule:: Failed to load module File::Copy::Recursive - Can't locate File/Copy/Recursive.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /usr/local/cpanel/perl) at (eval 21) line 1.
BEGIN failed--compilation aborted at (eval 21) line 1.

warn [updatenow] Cpanel::LoadModule:: Failed to load module File::Copy::Recursive - Can't locate File/Copy/Recursive.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /usr/local/cpanel/perl) at (eval 22) line 1.
BEGIN failed--compilation aborted at (eval 22) line 1.

warn [updatenow] Cpanel::LoadModule:: Failed to load module File::Copy::Recursive - Can't locate File/Copy/Recursive.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /usr/local/cpanel/perl) at (eval 23) line 1.
BEGIN failed--compilation aborted at (eval 23) line 1.

warn [updatenow] Cpanel::LoadModule:: Failed to load module File::Copy::Recursive - Can't locate File/Copy/Recursive.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /usr/local/cpanel/perl) at (eval 24) line 1.
BEGIN failed--compilation aborted at (eval 24) line 1.

warn [updatenow] Cpanel::LoadModule:: Failed to load module File::Copy::Recursive - Can't locate File/Copy/Recursive.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /usr/local/cpanel/perl) at (eval 25) line 1.
BEGIN failed--compilation aborted at (eval 25) line 1.

warn [updatenow] Cpanel::LoadModule:: Failed to load module File::Copy::Recursive - Can't locate File/Copy/Recursive.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /usr/local/cpanel/perl) at (eval 26) line 1.
BEGIN failed--compilation aborted at (eval 26) line 1.

warn [updatenow] Cpanel::LoadModule:: Failed to load module File::Copy::Recursive - Can't locate File/Copy/Recursive.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /usr/local/cpanel/perl) at (eval 27) line 1.
BEGIN failed--compilation aborted at (eval 27) line 1.

warn [updatenow] Cpanel::LoadModule:: Failed to load module File::Copy::Recursive - Can't locate File/Copy/Recursive.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /usr/local/cpanel/perl) at (eval 28) line 1.
BEGIN failed--compilation aborted at (eval 28) line 1.

warn [updatenow] Cpanel::LoadModule:: Failed to load module File::Copy::Recursive - Can't locate File/Copy/Recursive.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /usr/local/cpanel/perl) at (eval 29) line 1.
BEGIN failed--compilation aborted at (eval 29) line 1.
    it's on cloudlinux 6.5 64-bit VPS using Xen PV virtualization. i'm using the image from stacklet.com for solusvm.

    running yum install perl-File* as diablx suggested didn't fix the problem
     
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    #8 markhard, Feb 11, 2014
  9. markhard

    markhard Well-Known Member

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    i tested on standard centos 6.4 64 bit installation and still having the same problem (warn [updatenow] Cpanel::LoadModule:: Failed to load module File::Copy::Recursive) but the installation still keep going instead of stopping as on cloudlinux.
     
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    #9 markhard, Feb 11, 2014
  10. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Could you open a support ticket so we can take a closer look? You can open a ticket via:

    Submit A Ticket

    You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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    #10 cPanelMichael, Feb 11, 2014
  11. markhard

    markhard Well-Known Member

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    i did these commands and then install cpanel again.

    although the installation process still show "Cpanel::LoadModule:: Failed to load module" errors but the installation went thru and finished
     
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    #11 markhard, Feb 11, 2014
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