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Cpanel Internal Server Error

Discussion in 'General Discussion' started by Osama Tariq, Sep 20, 2015.

  1. Osama Tariq

    Osama Tariq Well-Known Member

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    Gettting below error:


    Internal Server Error
    500

    No response from subprocess (cpanel (cpanel)): The subprocess exited with status 255.

    tail -f /usr/local/cpanel/logs/error_log
    ==========================================================
    Code:
    Cpanel::Server::internal_error(Cpanel::Server=HASH(0x3143440), "No response from subprocess (cpanel (cpanel)): The subprocess"...) called at cpsrvd.pl line 6052
        cpanel::cpsrvd::internal_error("No response from subprocess (cpanel (cpanel)): The subprocess"...) called at cpsrvd.pl line 9144
        cpanel::cpsrvd::handle_subprocess_failure(3, "html", 2, "No response from subprocess (cpanel (cpanel)): The subprocess"...) called at cpsrvd.pl line 7268
        cpanel::cpsrvd::subprocess_handler("cpanel (cpanel)", IO::Handle=GLOB(0x3143128), IO::Handle=GLOB(0x3142fa8), 0, "html") called at cpsrvd.pl line 7478
        cpanel::cpsrvd::cpHandler("app", "cpanel") called at cpsrvd.pl line 2642
        cpanel::cpsrvd::dodoc_cpaneld() called at cpsrvd.pl line 1882
        cpanel::cpsrvd::dodoc(HASH(0x213f9d0)) called at cpsrvd.pl line 1446
        cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 1073
        cpanel::cpsrvd::script() called at cpsrvd.pl line 437
    Internal Server Error: "GET /cpsess5870811670/frontend/x3/index.html?post_login=72053873548016 HTTP/1.1" 500 No response from subprocess (cpanel (cpanel)): The subprocess exited with status 255
    ==========================================================


    I have run /scripts/upcp --force and restart the cpanel service still getting issue.
    I also have reboot after it still not working.
    Kindly let me know the what can i do ?
    Need an urgent reply...
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Issues with x3 possibly?

    Can you change that account's default style to Paper Lantern to see if it works as expected for that account? Is it just this one account or any of your accounts?
     
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  3. Osama Tariq

    Osama Tariq Well-Known Member

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    It's happened to all of my account. There is no issue with theme.
     
  4. Osama Tariq

    Osama Tariq Well-Known Member

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    I have fixed it at my own there was a permission issue with "/var/cpanel/users"
    chmod 755 /var/cpanel/users

    before it was drw-r--r-- 2 root root 32768 Sep 20 18:58 users/
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Good to hear. :)
     
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  6. Osama Tariq

    Osama Tariq Well-Known Member

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    I am getting this permission issue daily, kindly let me know the solution other than cron job.
     
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    The standard permissions for the /var/cpanel/users directory are 0711. You should not change the permissions for this directory. As far as the error message, could you let us know if you notice any additional entries in /usr/local/cpanel/logs/error_log when this happens?

    Thank you.
     
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  8. Osama Tariq

    Osama Tariq Well-Known Member

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    I also have mentioned above error logs during this trap.
    Below are the error logs:

    Code:
    Cpanel::Server::internal_error(Cpanel::Server=HASH(0x3143440), "No response from subprocess (cpanel (cpanel)): The subprocess"...) called at cpsrvd.pl line 6052
        cpanel::cpsrvd::internal_error("No response from subprocess (cpanel (cpanel)): The subprocess"...) called at cpsrvd.pl line 9144
        cpanel::cpsrvd::handle_subprocess_failure(3, "html", 2, "No response from subprocess (cpanel (cpanel)): The subprocess"...) called at cpsrvd.pl line 7268
        cpanel::cpsrvd::subprocess_handler("cpanel (cpanel)", IO::Handle=GLOB(0x3143128), IO::Handle=GLOB(0x3142fa8), 0, "html") called at cpsrvd.pl line 7478
        cpanel::cpsrvd::cpHandler("app", "cpanel") called at cpsrvd.pl line 2642
        cpanel::cpsrvd::dodoc_cpaneld() called at cpsrvd.pl line 1882
        cpanel::cpsrvd::dodoc(HASH(0x213f9d0)) called at cpsrvd.pl line 1446
        cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 1073
        cpanel::cpsrvd::script() called at cpsrvd.pl line 437
    Internal Server Error: "GET /cpsess5870811670/frontend/x3/index.html?post_login=72053873548016 HTTP/1.1" 500 No response from subprocess (cpanel (cpanel)): The subprocess exited with status 255
     
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Yes, for instance, were there any additional error messages before that entry? Also, could you let us know how you are reproducing this error message?

    Thank you.
     
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  10. Osama Tariq

    Osama Tariq Well-Known Member

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    I have checking that error from below command and there is no additional error :
    tail -f /usr/local/cpanel/logs/error_log
     
  11. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Are the permissions on /var/cpanel/users reverting back to invalid permissions before this happens, or does the issue persist now that permissions on /var/cpanel/users are correct?

    Thank you.
     
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