I suspect this issue is due to my extreme naivety as this is my first attempt to set things up with a WHM / cPanel environment so apologies if this is blindingly obvious to real people. A dev / VPS host set up the basic system for us and it is working fine for some time for the main production environments. So far so good.
Yesterday, I wanted to set up a reseller environment separate from the main environment to do some webhosting. With the dev's help, we setup a new Reseller Account in WHM. That seems to work so I accessed the cPanel for the Reseller and that seems to work also. First task, setup a User and there it is in User Manager. So I logout of cPanel and try to login as the new User and I get The login is invalid. Today, I deleted that User and tried again and same result.
Since then I have tried to find a "get started" resource, accessed the documentation (which assumes a high level of prior knowledge) and read the sticky in this forum.
I'm baffled and would appreciate someone pointing out where I'm going wrong or a suggestion to a dummies' guide. The task is I have a working WHM / cPanel system set up by someone else. I want to setup within that a Reseller (who can maintain up to 10 small hobby websites) and within that, one User who has "bought" a webhosting account from that Reseller and has a single website they want to maintain.
Working out why the login for the User I set up is invalid would be a start!
Thanks in advance, Mike
Yesterday, I wanted to set up a reseller environment separate from the main environment to do some webhosting. With the dev's help, we setup a new Reseller Account in WHM. That seems to work so I accessed the cPanel for the Reseller and that seems to work also. First task, setup a User and there it is in User Manager. So I logout of cPanel and try to login as the new User and I get The login is invalid. Today, I deleted that User and tried again and same result.
Since then I have tried to find a "get started" resource, accessed the documentation (which assumes a high level of prior knowledge) and read the sticky in this forum.
I'm baffled and would appreciate someone pointing out where I'm going wrong or a suggestion to a dummies' guide. The task is I have a working WHM / cPanel system set up by someone else. I want to setup within that a Reseller (who can maintain up to 10 small hobby websites) and within that, one User who has "bought" a webhosting account from that Reseller and has a single website they want to maintain.
Working out why the login for the User I set up is invalid would be a start!
Thanks in advance, Mike