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SOLVED Cpanel is missing "Contact Information" option under preferences.

Discussion in 'User Experience' started by GI Canuck, Jan 23, 2017.

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  1. GI Canuck

    GI Canuck Member

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    Hello there,

    I couldn't find any information on this specific issue, so I figure I'll ask around here about this.

    For some reason, my cpanel is missing "Contact Information" under preferences. For my users to be able to setup their "Reset Password" contact information update, they need this working, but I can't seem to find it anywhere.

    My WHM has "Update Notification Preferences" on under "Feature Manager", but no indication of Contact Information Update anywhere within Cpanel.

    Funny thing is that my other WHM / CPanel account has everything working. The only difference is that this one doesn't have "Update Notification Preferences". Instead this one has "Update Contact Information (Legacy)" and Contact Information is showing fine in all CPanels.

    Am I missing something here? Do I have turn something on for this to work? Was this feature phased out or something? If that's the case, what kind of method should my users be using to reset their password?

    Any help is greatly appreciated. Thank you very much.
     

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  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Click your username, top right hand corner of cPanel for a new menu. :)
     
  3. GI Canuck

    GI Canuck Member

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    Hello. Thank you for the reply. Unfortunately, there's no new menu option. All I can see are "Password & Security, Change Language, Change Style3, Reset Page Settings".
     

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  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    In WHM, search tool top left corner, search for: Feature Manager and select.
    Click Edit on your Features list. Use that search tool there to find: Update Contact Information, tick it to enable.
    Back in cPanel you should now see the new item listed.
     
  5. GI Canuck

    GI Canuck Member

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    I am sorry. Maybe I didn't make myself clear in the original post. That is the first area I checked. Unfortunately, "Update Contact Information" option does not exist in my WHM Feature manager. Instead I have "Update Notification Preferences" and that's it (And as far as I know that doesn't do anything) It seems like that option is a "Legacy" feature and does not exist in my WHM for some weird reason. Oddly enough, that is the only feature missing from my Feature Manager. Any other suggestions?
     
  6. GI Canuck

    GI Canuck Member

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    Feature Manager - Documentation - cPanel Documentation

    Looks like "Update Contact Information" does not exist in my current build. According to this document, "Update Notification Preference" handles that part.

    Update Notification Preferences : Enables notification preference options in the Contact Information interface (Home >> Preferences >> Contact Information).

    Although "Update Notification Preferences" is activated, I still can't see Contact Information anywhere. Maybe a bug or something?
     
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
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    What tier are you running? I've just checked the latest CURRENT and EDGE and both have the Feature listed.
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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  9. GI Canuck

    GI Canuck Member

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  10. GI Canuck

    GI Canuck Member

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    Would upgrading it to version 62 amend the issue? Would it break anything?
     
  11. Infopro

    Infopro cPanel Sr. Product Evangelist
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  12. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You should be fine on CURRENT. I've ran it on production servers for years.
     
  13. GI Canuck

    GI Canuck Member

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    Just upgraded it to 62. No dice. Still no Update Contact Information... just that "Update Notification Preference" and that's it.
     
  14. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Even if it was added to the Disabled Features list, it should show up when searching for it on the Features List page.
     

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  15. GI Canuck

    GI Canuck Member

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    Yeah, that's why it's so strange. I've included a screenshot of all the features listed. No Update Contact Information. It's as if the option got never installed in the first place. (Maybe something in Apache needed to be turned on for it to show?) I have no idea why this is happening. It does sound like an isolated case though as I couldn't find anyone else having the same problem. I think I might as well put in a support ticket and see if CPanel techs can figure it out somehow.
     

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    #15 GI Canuck, Jan 24, 2017
    Last edited by a moderator: Jan 24, 2017
  16. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Is this a fresh cPanel install or an existing server? That Features list in your screenshot is different than mine on an EDGE server.
     
  17. GI Canuck

    GI Canuck Member

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    It's a fresh install. Yup, that's the weirdest part about all this. I have another WHM (60 Build 35) with the same setup, but that one has Update Contact Information (legacy). BTW, Do you see "Update Notification Preference" on your feature manager? If yours have both "Update Notification Preference" & "Update Contact Information" at the same time, maybe mine is just missing a module or something. I think you are supposed to only have one, but not the other.
     
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  18. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Internal case CPANEL-10738 is open to address an issue where "Contact Information" is not listed as a feature under the feature lists in WHM >> Feature Manager. This is fixed in cPanel version 64. In the meantime, you can workaround this issue by reviewing the feature list from the command line with a command such as:

    Code:
    cat /var/cpanel/features/default
    Look for an entry like this:

    Code:
    updatecontact=0
    If it exists, edit this file to remove the line. This should ensure the feature is enabled.

    Thank you.
     
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  19. GI Canuck

    GI Canuck Member

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    Hello Michael,
    Thanks for the suggestion but no luck with that either. All I've got is :

    api_shell=0
    zoneedit=0

    Maybe I'll just have to wait till v.64 comes out. However, it is very strange that both 60 & 62 of mine are missing this feature. (and ONLY this feature). Would 64 fix it in my case?
     
  20. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Are you sure the account isn't assigned a package that's associated with a different feature list? You can see a list of all feature lists via a command such as:

    Code:
    ls -al /var/cpanel/features
    If not, and if you can verify the feature isn't added to the /var/cpanel/features/disabled file, then try adding the following line to the /var/cpanel/features/default file:

    updatecontact=1

    Let us know if this helps.

    Thank you.
     
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