SOLVED Cpanel is missing "Contact Information" option under preferences.

[GI Canuck]

Hello Michael.
Thank you for the quick reply. Yes, I am sure the account isn't assigned to a different package. Checked the /var/cpanel/features/disabled file. It is empty. As for /var/cpanel/features/default, it only had : api_shell=0 & zoneedit=0 (Strangely, nothing else is in there). In default file, I added updatecontact=1 as you suggested and rebooted the server, but nothing changed unfortunately. Feature Manager still doesn't show update contact information option. I am not sure what to do next.

 

[cPanelMichael]

Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[GI Canuck]

Hello Michael,
Just submitted a ticket. # 8157837
Thank you very much.

 

[Infopro]

As for /var/cpanel/features/default, it only had : api_shell=0 & zoneedit=0 (Strangely, nothing else is in there).

Have you tried adding or removing anything from the default list via WebHost Manager and save, then check that file? I think I'd like to know why it's not writing to that file properly if it was me.

 

[GI Canuck]

Have you tried adding or removing anything from the default list via WebHost Manager and save, then check that file? I think I'd like to know why it's not writing to that file properly if it was me.

Hello infopro. I tried that and whatever I turned off got turned off, so apparently manipulating package file directly seems to work, but Update Contact Information is still a no show.

 

[Infopro]

Once you saved via WHM, and then checked that file again it's now properly populated with all the details it should have, only that one item is still missing?

 

[GI Canuck]

PROGRESS!! I've upgraded cPanel WHM to v.62 (build 6) and restarted everything. Contact Information is finally showing up! Now I have another problem though. When I reset the password. The email with Security Code never gets sent out. (I am having the EXACT same problem on the other WHM as well). Fix one problem, another shows up. This is getting weirder and weirder.

 

[Infopro]

Sounds like a new thread issue to me.