cPanel is showing wrong disk space usage

crazyaboutlinux

Well-Known Member
Nov 3, 2007
939
1
66
Hi,

Note: Disk space usage is recalculated every four hours. It doesn't working & cPanel account is showing wrong disk space

there is email account [email protected] & it has 1.2 GB mails which i am showing in backend , but the same account showing 0 MB usage on cPanel.

And this is not for the particular email account mostly email accounts showing wrong usage

i had ran following scripts to fix this issue but it doesn't , let me know what should i do now
Code:
# /scripts/fixquotas
# /scripts/generate_maildirsize --verbose --allaccounts --force --confirm
 

donnythom

Member
Aug 14, 2010
8
0
51

cPanelDon

cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
2,545
12
268
Houston, Texas, U.S.A.
cPanel Access Level
DataCenter Provider
Twitter
Hi,

Note: Disk space usage is recalculated every four hours. It doesn't working & cPanel account is showing wrong disk space

there is email account [email protected] & it has 1.2 GB mails which i am showing in backend , but the same account showing 0 MB usage on cPanel.

And this is not for the particular email account mostly email accounts showing wrong usage

i had ran following scripts to fix this issue but it doesn't , let me know what should i do now

# /scripts/fixquotas

# /scripts/generate_maildirsize --verbose --allaccounts --force --confirm
Can cPanel support guy update here ?
To properly diagnose the issue I believe direct root access will be needed; please consider submitting a support request so that we may assist with investigating the difficulty reported. When available, please send me a PM referencing this thread and your new ticket ID number so we may follow-up internally.
 

jsmall

Member
Jun 18, 2008
9
0
51
I am having the same problem. I have searched Google and still do not see an answer to this problem. Has anyone figured out how to force disk space usage to recalculate?
 

shy2pk

Member
Aug 4, 2005
8
0
151
Hi guys,

I am having same issue. I have ran /scripts/fixquotas but the issue couldn't resolve yet ... I guess I better backup that account and terminate the account and recreate. may be this will help ... just a hope.


Thanks
Abdul Jabbar
 

crazyaboutlinux

Well-Known Member
Nov 3, 2007
939
1
66
Hi guys,

I am having same issue. I have ran /scripts/fixquotas but the issue couldn't resolve yet ... I guess I better backup that account and terminate the account and recreate. may be this will help ... just a hope.


Thanks
Abdul Jabbar
what will you do, if problem occurs again in future ??

how many times will you take backup, terminating & recreating account ??

will you do the same for all cPanel accounts which showing wrong disk space usage ??

actually this is not a proper solutions, cPanel support support staff & developers must have look for this bug & have to sort out this issue.