cPanel is stopped and not restarting

amitcohen

Member
Sep 20, 2012
8
0
1
cPanel Access Level
Root Administrator
Hello
On access WHM I'm getting the Internal Server Error 500
Failed to create a session.

SSH the server and check service cpanel status:

Last login: Mon Jan 6 04:23:22 2014 from 41.160.143.94
[email protected] [~]# service cpanel status
cpsrvd is stopped
entropychat is stopped
stunnel is stopped
qrunner is stopped
[email protected] [~]#


Running the command service cpanel restart is not helping.
The cpanel service refuse to start.


Any ideas how to fix the issue?

Thank you,
Amit.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

Check to see if the server is at it's disk space or disk inodes limit:

Code:
df -h
df -i
You may need to add more space to your VPS or remove files to free up existing space.

Thank you.
 

amitcohen

Member
Sep 20, 2012
8
0
1
cPanel Access Level
Root Administrator
Hi cPanelMichael

df -h show that I have more then 100G free

Unfortunately I now lost the SSH connection too.


The service provider support saying that OS files are corrupted and need to reinstall CentOS and Cpanel.
I'm wondering.. What could lead to that?
What can I do to find the problem?
Is there a log file that may point the issue?

Thank you,
Amit.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
It seems like your provider is suggesting that your filesystem is corrupted. Did they provide you with specific details regarding that statement? Do you have backups of your accounts in the event a reinstall is required? As for logs, the cPanel error log (/usr/local/cpanel/logs/error_log) will have information about the cPanel error message itself. System information is normally found in /var/log/messages and /var/log/dmesg.

Thank you.