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cPanel is stopped and not restarting

Discussion in 'General Discussion' started by amitcohen, Jan 6, 2014.

  1. amitcohen

    amitcohen Member

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    Hello
    On access WHM I'm getting the Internal Server Error 500
    Failed to create a session.

    SSH the server and check service cpanel status:

    Last login: Mon Jan 6 04:23:22 2014 from 41.160.143.94
    root@vps [~]# service cpanel status
    cpsrvd is stopped
    entropychat is stopped
    stunnel is stopped
    qrunner is stopped
    root@vps [~]#


    Running the command service cpanel restart is not helping.
    The cpanel service refuse to start.


    Any ideas how to fix the issue?

    Thank you,
    Amit.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Check to see if the server is at it's disk space or disk inodes limit:

    Code:
    df -h
    df -i
    You may need to add more space to your VPS or remove files to free up existing space.

    Thank you.
     
  3. amitcohen

    amitcohen Member

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    Hi cPanelMichael

    df -h show that I have more then 100G free

    Unfortunately I now lost the SSH connection too.


    The service provider support saying that OS files are corrupted and need to reinstall CentOS and Cpanel.
    I'm wondering.. What could lead to that?
    What can I do to find the problem?
    Is there a log file that may point the issue?

    Thank you,
    Amit.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    It seems like your provider is suggesting that your filesystem is corrupted. Did they provide you with specific details regarding that statement? Do you have backups of your accounts in the event a reinstall is required? As for logs, the cPanel error log (/usr/local/cpanel/logs/error_log) will have information about the cPanel error message itself. System information is normally found in /var/log/messages and /var/log/dmesg.

    Thank you.
     
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