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Cpanel issues after perl update

Discussion in 'General Discussion' started by cix, Sep 25, 2007.

  1. cix

    cix Well-Known Member

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    Hello, after the perl upgrade to 5.8.8 some of our servers are having this problem:

    The customer can logon on cpanel, but he can´t logon on FTP (using pure-ftpd).

    I´ve tried the option to sync ftp passwords... but didnt work. Any idea?
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    I know in some situations things wind up where you need to login as user@domain rather than user (no @domain). Try that with their primary FTP account and see if that works.
     
  3. cix

    cix Well-Known Member

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    On cpanel I logon with 'blackg'
    you saying to me that I have to try with blackg@blackgdomain.com on FTP?

    Because didnt work!

    On cpanel: blackg works!
    On FTP: blackg dont works!

    Thanks
     
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    I would recommend trying it. If you would like, you may want to submit a request to your licensing provider regarding this issue.
     
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