Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

cPanel Joomla MySQL issue

Discussion in 'General Discussion' started by mojamoi, Dec 17, 2013.

  1. mojamoi

    mojamoi Well-Known Member

    Joined:
    Jul 23, 2007
    Messages:
    186
    Likes Received:
    0
    Trophy Points:
    66
    Hello

    for a cpanel joomla installed site i get this error

    Database connection error (2): Could not connect to MySQL.
     
    #1 mojamoi, Dec 17, 2013
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    What method did you use to install Joomla? Have you ensured your database name and database username details are accurate in your Joomla configuration file? Do you have root access to your system?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Dec 17, 2013
  3. mojamoi

    mojamoi Well-Known Member

    Joined:
    Jul 23, 2007
    Messages:
    186
    Likes Received:
    0
    Trophy Points:
    66
    I do not have root access and do not have ssh access.

    It is just a cpanel account.

    in phpmyadmin the database name comes as database1_dbname , database1_user1
    May I know whether in the configuration.php it should come as database1_dbname,database1_user1 or as just dbname, user1.

    is teh prefix as in phpmyadmin i.e database1 required

    and in configuration.php it comes as just dbname

    - - - Updated - - -

    I used the method of softaculous installation of joomla
     
    #3 mojamoi, Dec 17, 2013
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Yes, the prefix is included in the database name and should be used in your script's configuration file.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Dec 17, 2013
  5. mojamoi

    mojamoi Well-Known Member

    Joined:
    Jul 23, 2007
    Messages:
    186
    Likes Received:
    0
    Trophy Points:
    66
    solved :)

    i had missed localhost
     
    #5 mojamoi, Dec 17, 2013
  6. Brijesh-soft

    Brijesh-soft Registered

    Joined:
    Aug 16, 2011
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    51
    Hi,

    I am from the Softaculous team.
    If you installed it via Softaculous it should have filled in the correct details i.e. database host as well as database name and password. Did you change the configuration.php manually ?
     
    #6 Brijesh-soft, Dec 18, 2013
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,479
    Likes Received:
    421
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello Brijesh-soft. Please feel free to open a ticket to cPanel Customer Service to alert them to your account on the forums here and we'll get you upgraded to Verified Vendor status. :)

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #7 Infopro, Dec 18, 2013
  8. Brijesh-soft

    Brijesh-soft Registered

    Joined:
    Aug 16, 2011
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    51
    Great. Thanks !!
     
    #8 Brijesh-soft, Dec 18, 2013
  9. mojamoi

    mojamoi Well-Known Member

    Joined:
    Jul 23, 2007
    Messages:
    186
    Likes Received:
    0
    Trophy Points:
    66
    I did not change anything manually but I had to replace hostname with localhost to make it work.

    I had installed joomla using softaculous, probably over an existing instakllation, not sure how it was installed first as it was my customers.
     
    #9 mojamoi, Dec 18, 2013
  10. Brijesh-soft

    Brijesh-soft Registered

    Joined:
    Aug 16, 2011
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    51
    It could be possible that the existing configuration.php was not writable hence Softaculous could not create a new file. If you could open a support ticket with us we can check it for you.
     
    #10 Brijesh-soft, Dec 18, 2013
(You must log in or sign up to post here.)
Loading...
Similar Threads - cPanel Joomla MySQL
  1. bosprickly

    Using cPanel to configure VPS for Joomla 3.7x and PHP 7.1

    bosprickly, Aug 12, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    506
    cPanelMichael
    Aug 14, 2017
  2. Hendra Lismanda

    New Thread Reinstall cPanel & WHM from a valid distribution Error

    Hendra Lismanda, Oct 22, 2018 at 1:17 AM, in forum: General Discussion
    Replies:
    3
    Views:
    25
    24x7server
    Oct 22, 2018 at 9:05 AM
  3. durangod

    New Thread Tar archive with clamav and cpaneldemo permissions

    durangod, Oct 21, 2018 at 2:18 AM, in forum: Security
    Replies:
    0
    Views:
    35
    durangod
    Oct 21, 2018 at 2:18 AM
  4. gzaldivar

    New Thread Add second cPanel user access?

    gzaldivar, Oct 20, 2018 at 1:04 PM, in forum: General Discussion
    Replies:
    4
    Views:
    45
    Infopro
    Oct 20, 2018 at 3:30 PM
  5. Asger Raza

    New Thread Question about installing script on cPanel account

    Asger Raza, Oct 19, 2018 at 5:03 PM, in forum: General Discussion
    Replies:
    4
    Views:
    50
    Asger Raza
    Oct 20, 2018 at 8:54 AM

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice