Cpanel keeps notifying me that wordpress 2.8.6 is available, but it's not there

cookiesunshinex

Well-Known Member
Jun 10, 2005
77
0
156
I keep receiving automatic notifications that there is a new script available and that I need to update.

In this case, it's Wordpress 2.8.6. I already have Wordpress 2.8 installed.

Here is the email notifications:
Hello accountname,

In order to protect the security of your website, we recommend that you upgrade
the following scripts that were installed via the "Scripts Library" in your cPanel interface:

- WordPress.0 v2.8
Location: at http://domain.com/wordpressinstallfolder/
Latest: v2.8.6
Upgrade here: https://domain.com:2083/frontend/x3...orkinginstall=cPanel::Blogs::WordPress.0.yaml

When I visit the link and log into the account's cpanel and scripts page, it says that it's not found.
"Unable to find available update from 2.8!"

If I go into WHM, and choose Manage CPAddons, It shows that the wordpress is up to date at 2.8, and that there is not a 2.8.6 available.

It seems like this is a bug of some sort.
 

cookiesunshinex

Well-Known Member
Jun 10, 2005
77
0
156
Nobody is having this problem?

It's really annoying, everyday I get an email indicating that I need to update, but when I follow the link the upgrade is not there.

I have upgraded wordpress through cpanel interface several times before, but suddenly the upgrade path is not working.
 

Svintoo

Member
Apr 16, 2009
14
1
53
Some of my customers get this problem from time-to-time.

It seems that cPanel thinks a webpage (Joomla, Drupal etc) is still installed on a customers account even if it's been removed.

I searched the .fantasticodata folder for some junk data that maybe was lying around but I found nothing.

In this case it is YaBB that cPanel says needs upgrading.
My customer receives an e-mail about this every day and it's really annoying to him.


does anyone know how these notifications are handled by cPanel?
Maybe there are a file somewhere we can edit.
 

Svintoo

Member
Apr 16, 2009
14
1
53
Problem solved :)

I forgot to check the .cpaddon folder. There was a file containing information of the installation.
The user had removed the wepage without uninstalling it from cPAddons.
 
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cPanelDon

cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
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Houston, Texas, U.S.A.
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Nobody is having this problem?

It's really annoying, everyday I get an email indicating that I need to update, but when I follow the link the upgrade is not there.

I have upgraded wordpress through cpanel interface several times before, but suddenly the upgrade path is not working.
A few things I would be looking at are: (1) the e-mail headers (message source) to determine if it actually came from the expected server or if it came from a different (older) server where the account may have existed at one time, (2) try forcing a refresh of cPAddon sources via WHM Install cPAddons, (3) re-check if the end-user cPanel will use the correct version for a new install of WordPress and compare this to the version offered for updating the older WordPress installation.

does anyone know how these notifications are handled by cPanel?
Maybe there are a file somewhere we can edit.
There are related cPAddon notification options available via WHM at the following menu path:
WHM: Main >> Server Configuration >> Tweak Settings >> cPAddons

Problem solved :)

I forgot to check the .cpaddon folder. There was a file containing information of the installation.
The user had removed the wepage without uninstalling it from cPAddons.
Thank you for the status update regarding a resolution. I would also check for other remnants such as a leftover MySQL database (of which the name is specified in the individual installation files within the directory path at "~/.cpaddons/").

As a preventative measure I recommend to advise and encourage end-users to perform a safe uninstall via cPanel to properly remove scripts and their related configuration data.