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cPanel Level (Customer) Error Log not showing errors

Discussion in 'General Discussion' started by Peoplespaces, Mar 21, 2014.

  1. Peoplespaces

    Peoplespaces Well-Known Member

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    The errors do show at the WHM level when looking at the apache error log but at the accounts cPanel log, it is empty.
    Any thoughts?
     
    #1 Peoplespaces, Mar 21, 2014
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you specify which log file is empty? Is it a specific log file within the account, or are you referring to the error log option within cPanel?

    Thank you.
     
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    #2 cPanelMichael, Mar 21, 2014
  3. Peoplespaces

    Peoplespaces Well-Known Member

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    It is the error log option within cPanel.
     
    #3 Peoplespaces, Mar 21, 2014
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Are you sure there are recent errors associated with the account since the last statistics processing? If so, feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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    #4 cPanelMichael, Mar 21, 2014
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