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Cpanel liable for account cancellations?

Discussion in 'General Discussion' started by Maximiliam, Sep 10, 2002.

  1. Maximiliam

    Maximiliam Well-Known Member

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    What do we do about those individuals that cancelled their accounts because of the latest Cpanel sqrewup? Do we get any reinburstment?

    We have a few cancellations because of the latest Cpanel update, even though we did not choose to update to the latest version. Our systems, all across the board was affected? How come?

    I get scared every time you release a update for your scripts, as there always seem to be some issue with them.

    How do you really test your scripts??? Do you take any consideration what so ever to the people using and paying for your services?
     
  2. Annette

    Annette Well-Known Member
    PartnerNOC

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    Well, if you're that fed up, why use cPanel? There are other options available. We didn't stick around at Alabanza through their bungling, and I have to say it's a relief to be able to get directly in touch with a developer who will actually work with you to fix things. cPanel isn't perfect; nothing is. But that's no reason to let it turn into a PR disaster, as good handling of issues that arise will win client loyalty every time. It all boils down to something fairly simple: don't like it? Don't use it.
     
  3. itf

    itf Well-Known Member

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    Ask your users why did they exactly cancel their accounts? Find out the exact reasons and let us know too. (not just because of the Cpanel)

    However I believe just failure of an item in Cpanel could not cause cancellation of account or at least is not a good reason for it.

    This is what should be paid for progressing and improvement not just for Cpanel but for everything in the computer industries.

    There are some management and marketing techniques to prevent these kinds of cancellations like offering free service for a period of time instead or backend marketing and ...

    Also if you let your clients to know the reasons it would be a great help against cancellations; the key is your support.

    I agree with “Annette” Cpanel is one of the bests, due to direct access to the developers and its open source style also possibility of advising directly to the providers.

    However it’s impossible to satisfy everyone but one of the major key elements for business is satisfying your clients by your supports, just let them know you are there to solve their problems it has very high physiological effect.

    You can not change the nature of software industry try to change your clients’ mind.
     
  4. Maximiliam

    Maximiliam Well-Known Member

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    We have been with Cpanel for a long time.. and almost all of our server problems occur when cpanel issue a major new update.

    And believe me, there have been trouble.. or i would never complain!

    Cpanel is ok for smaller hosts.. i guess it is time for us to move to a more stable solution.

    Dont get me wrong. Cpanel is good. But their update system is kind of unstable.. Once Cpanel is running stable, there is nothing wrong with it.

    What happened to the Cpanel 5 update? It should never be allowed to happen.

    For no reason, when Cpanel issued the Cpanel 5 update. And you have automatic updates turned off.. all mail stop to work?

    Doing updates, is the scariest thing you can do with Cpanel. Thats why we do not do them that often.

    My concern is that though we choose not to update. Something changed anyway. Without our control.
     
  5. cjg

    cjg Member

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    To clarify things with this. This update was forced on us, as the version 4 build 60 that we were using successfully till a couple days ago started giveing mail routeing errors, as it did for others. It was advised that yes the upgrade would fix the problems. We waited for an answer on this forum from administration before we upgraded. Ran the upgrade and we still experience random problems with accounts. We have yet again upgraded all our servers to the latest build in an attempt to get stability back and to keep our customers happy. Account cancellations ARE a direct result of the mail not routeing correctly.

    We pride ourselves on keeping our customers happy.

    Christopher Gregory
     
  6. PWSowner

    PWSowner Well-Known Member

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    I understand your point. I had the updates set to auto and suddenly emails started acting up. I found out from many others that even if it wasn't set to auto update, the email still would have acted up.

    That's not good, but customer relations can prevent trouble. As soon as I knew about the trouble, I emailed all my clients and very briefly described what is happening and asked them to not create any new email accounts until further notice.

    I emailed 3 of my clients (the friends) yesterday with a little more detail and explained about upgrades, new functions, and occasional trouble. I also told them about the other options being more stable, but less features and less user friendly, and asked them if they would rather keep cpanel or switch. 2 of them replied and said they would rather stay, as long as I keep them up to date when trouble does arise.

    I'm just wondering if we need to go back now and delete then recreate any pop or forwarding accounts, or if they should all be working fine now.

    Mike
     
  7. bdraco

    bdraco Guest

    [quote:0f686439c6][i:0f686439c6]Originally posted by Maximiliam[/i:0f686439c6]

    What do we do about those individuals that cancelled their accounts because of the latest Cpanel sqrewup? Do we get any reinburstment?

    We have a few cancellations because of the latest Cpanel update, even though we did not choose to update to the latest version. Our systems, all across the board was affected? How come?

    I get scared every time you release a update for your scripts, as there always seem to be some issue with them.

    How do you really test your scripts??? Do you take any consideration what so ever to the people using and paying for your services?[/quote:0f686439c6]

    We would be happy to credit you for any days where you experienced problems. You can contact billing@cpanel.net to arrange this.
     
  8. Marty

    Marty Well-Known Member

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    I find that a very gracious offer. By the way, I love the cpanel news system. It has a lot of possibilities to allow you add thing to users control panels without full fledged theming.
     
  9. JustinK

    JustinK Well-Known Member

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    Was there some script updated that would possibly automatically update a server? One of ours just jumped to Cpanel5 build 28 and the only auto updates enabled are security updates.
     
  10. joana

    joana Well-Known Member

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    [quote:646fa60782][i:646fa60782]Originally posted by JustinK[/i:646fa60782]

    Was there some script updated that would possibly automatically update a server? One of ours just jumped to Cpanel5 build 28 and the only auto updates enabled are security updates.[/quote:646fa60782]

    We got exactly the same issue.. 2 servers got updated automatically to V5, build28 even though it was set to manual.
     
  11. PWSowner

    PWSowner Well-Known Member

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    It was probably because the original v5 caused changes to even the servers that were set for manual updates, so the build 28 update was critical to repair the damages done by the first build. Manual updates should mean nothing will change until you choose it, but apparently the version 5 somehow made changes to every server.
     
  12. JustinK

    JustinK Well-Known Member

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    None of our servers except one that we do have set for auto-update had a version over 4.9 build 60 which is why I was asking. Just jumped up out of nowhere and scared one of the customers since we had told everyone we weren't going to be upgrading until after the mail issues had been resolved.
     
  13. hst

    hst Well-Known Member

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    Shocked with the update

    We just had a new theme installed and now it's not working thanks to CP5 update with no warning. Our servers are set to manual also. What a suprise to open an account control panel and none of the links are still there???
     
  14. moronhead

    moronhead Well-Known Member

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    [quote:9289d45c71][i:9289d45c71]Originally posted by hst[/i:9289d45c71]

    We just had a new theme installed and now it's not working thanks to CP5 update with no warning. Our servers are set to manual also. What a suprise to open an account control panel and none of the links are still there???[/quote:9289d45c71]
    What parts of the theme are not working?
     
  15. awsol

    awsol cPanel Test Bitch

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    New Update Option Added. You can now set cPanel/WHM to never update under Update Prefs in WHM.
    (5.0.0 build 33 or later only)


    There, now bitch and I will personally strangle you.
     
  16. itf

    itf Well-Known Member

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    [quote:3679ff10b4][i:3679ff10b4]Originally posted by hst[/i:3679ff10b4]

    We just had a new theme installed and now it's not working thanks to CP5 update with no warning. Our servers are set to manual also. What a suprise to open an account control panel and none of the links are still there???[/quote:3679ff10b4]
    If you have problem with your installed themes and would like to change all of your themes without manual modifications on a user per user basis to default or something else

    Themes settings are in this directory:
    /var/cpanel/users/

    this is an example: (use this command in a SSH root session)

    [b:3679ff10b4]replace RS=default RS=iconic -- /var/cpanel/user/username[/b:3679ff10b4]

    it replaces default theme to iconic in username file

    also it could be used for multiple replacements

    [b:3679ff10b4]replace RS=t1 RS=theme RS=t2 RS=theme RS=t3 RS=theme RS=t4 RS=theme -- /var/cpanel/users/*[/b:3679ff10b4]

    this command replaces t4, t3 t2 & t1 to theme in user files

    modify it to what you need

    Attention: replace is not a Unix/Linux command it's a part of MySql-Util package
     
  17. Maximiliam

    Maximiliam Well-Known Member

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    [quote:491ab07919][i:491ab07919]Originally posted by awsol[/i:491ab07919]

    New Update Option Added. You can now set cPanel/WHM to never update under Update Prefs in WHM.
    (5.0.0 build 33 or later only)


    There, now bitch and I will personally strangle you.[/quote:491ab07919]


    hehe...
     
  18. JustinK

    JustinK Well-Known Member

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    [quote:0ea0f3e6ec][i:0ea0f3e6ec]Originally posted by awsol[/i:0ea0f3e6ec]

    New Update Option Added. You can now set cPanel/WHM to never update under Update Prefs in WHM.
    (5.0.0 build 33 or later only)


    There, now bitch and I will personally strangle you.[/quote:0ea0f3e6ec]

    Strangle me, but why add a new option when manual mode should be like that anyway?
     
  19. resellerspace

    resellerspace Member

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    We got updated to Cpanel 5 build 25, and have all auto updates turned off
     
  20. awsol

    awsol cPanel Test Bitch

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    Manual was suppose to still update the RPMs and everything. That is why you were updated to cPanel 5.
     
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